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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great guys
Service is on time, which is rare in the carpet service industry and the person treat my house is honest and cooperative. My carpet looks like brand new!! I will schedule again in the future.
Actually service was great. Should have clarified that closets werent included. My previous cleanings were with Dalworth and closets were included. Assumed that was the norm. I should have asked as well
Just about everything - mostly your technicians. They are very personable and professional.
When you quote a price to clean tile that is a package price, you should extend that package rate to the rest of the square footage. for example, the package price to clean & seal 150 sq. ft. of tile is $149 or $0.99 per sq ft. then the sq ft over the 150 are priced out at $1.25 to clean PLUS a sealant rate. This is a BAIT and SWITCH.
QUICK AND EASY
Your technician Michael Ramirez was very fast and thorough. He had no problem moving some of my furniture, and explained everything he did when finished. I will use him again! Thank you Zerorez for my clean carpet!
How clean the carpet is and the fast service
Very dependable and great service. The product is great and leaves the carpet clean for months to come.
You were able to clean our carpets very nicely.
My 20+ year old daughter was at my house to meet your representative. He showed up and said he was hungry and that he didn't have time for lunch. He actually asked her to go to McDonalds for him. When she called me I asked to speak to him and he lied to me about the situation. I was afraid to say anything because he knows where I live. I don't want anyone to lose a job, but I find that very unprofessional and that he tried to take advantage. I should have had her make him leave at that point.
I cleaned the carpets the following day myself because they were still dirty. If I had the time for this, I would not have called you; I would have done it myself to begin with. Not happy at all. After hearing all the great advertising on the radio, I expected clean carpets rather than being told, "It won't come out". I could understand old carpets in a couple rooms not looking very nice but our master bedroom had carpet that was only one year old and doesn't get much traffic! Nothing on it but a darker traffic area through the doorway and it is still the same! I took pictures because I was so disappointed. Also, he went about 10 inches around doorstops, which shows! And didn't even try to get close to doorjambs and walls. Not happy at all.
After a less than satisfactory cleaning, Tom was sent to really do it right. He did a wonderful and thorough job with amazing results. I will definitely use Zerorez again and recommend it to my friends. Wish I could get him every time, but I know that's wishful thinking.
Had a great first experience! The two gentlemen were very professional and courteous. I would highly recommend Zerorez to friends and am definitely going to have Zerorez do our carpets again when the time comes!
Take care of business. In and out and got the job done.
everything went smoothly
Technician, Adil, was efficient and thorough . He was professional and personable.
Great work and reliable service
the carpet feels very clean and not that chemical feel.Also,the carpet was damp not soaked with water when the tech was finished.The service tech was very friendly and thorough with the carpet cleaning.
no chemicals. good cust service
Dried quickly and carpet looks great
I was told someone would be calling 30 minutes prior to arrival to my home. Nobody bothered to call, as promised, and the technician was made to wait until we could get there to let him in. Don't tell people you're going to call them if you're not going to. I even called the day before to verify that I would get a call before hand. I was irritated and disappointed by this- especially when I called to verify it.
I'm not sure if my previous review was successfully received; sorry if this is a duplicate.
Was absolutely pleased with our technician, who was knowledgeable, professional, polite (nice uniforms also reinforce that idea of professionalism) and very careful in his work. Results were wonderful as well.
They were accommodating with scheduling and assessed the treatment needed in each room.
I was very disappointed to find that the carpet cleaning rep that cleaned our carpet, has stolen items out of my house. I will never use Zerorez again. Unfortunately my trust has been lost with your company, and who you send out to serve your customers carpet cleaning needs. I hope the gentlemen that cleaned our carpet is held responsible for what he has done. This incident leads me to believe this is more than likely happening to other customers.
Did a fantastic job!!
Professional from the first call received to the technician's excellent cleaning it was a first rate experience.
The way my carpets look, feel and smell after Dean finished cleaning them was absolutely fantastic. My husband and I used Zerorez last year when we first were moving into the house. Whoever was our technician then was not nearly as thorough as Dean. I was focused on the price so much, I neglected to even offer Dean a glass of water, which I felt very bad when I realized it long after he was gone. I wasn't too keen on the cost. The original price that was quoted me on the phone when I booked the service was almost 4 times as much when he finished inspecting before the cleaning. I had the option to stick with the cheaper quote, or since I have dogs, go to the better cleaning. I went ahead with the pricier cleaning and honestly, Dean worked his tail off and our carpets are gorgeous!!! Yes, you can use my name and include the details listed above. Please tell Dean I'm so sorry I didn't offer him water. He needs a big raise! :)
Thank you again,
Virginia Edwards
Benbrook, Texas
Chris did an excellent job on my carpets. The only negative: I had two rooms cleaned,however I apparently received a three room special. If the woman that booked my appointment had told me about the special I would have had another a room cleaned.
Adil wAs so professional and courtesy he did an outstanding
Job on our carpets!!! They are 15 years old and they look fantastic!!!