Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2014 — Rated 7 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

My request for an appointment on line received no response so when I called on the phone, I was not able to get the earlier time I had requested on line.

Report a concern   June 7, 2014 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

worked great

Report a concern   June 7, 2014 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smell.

Report a concern   June 7, 2014 — Rated 7 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not be in such of a hurry . My rug is already appearing in need of treatment after only two weeks . This includes my being gone five days of the 14 and after being sold a special treatment that was to protect the carpet. This only applies to the den and kitchen area . I have used your company exclusive to all others but this last treatment left a lot to be desired

Report a concern   June 7, 2014 — Rated 0 out of 10 by D.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Streaks and spots looking like puddles of dirty water left, especially near the doorways. A dirty mark left after the last cleaning still evident. The technician gets a good score for his courtesy and promptness. The spots mentioned above began appearing as the carpet dried.

I have been sold on Zerorez since my other cleaning experience, when your technician backed into my garage. The company was very quick and gracious about the repair, and it was well done.

My carpet is old and needs replacing, I know, but the old spots don't reappear after cleaning for a few weeks. These are new spots.

Report a concern   June 7, 2014 — Rated 9 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was hick and everything looks very clean. Tech was very professional

Report a concern   June 7, 2014 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are professional , polite, efficient, and do a wonderful job I recommend u to people all the time, Ty for another great cleaning job!!!

Report a concern   June 7, 2014 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

GREAT SERVICE

Report a concern   June 7, 2014 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

U saved my carpets.

Report a concern   June 7, 2014 — Rated 10 out of 10 by Tom Williams.. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tracy Williams was the technician who came out. He was professional, friendly and very efficient. The carpets in our home are thirteen years old and had never been professionably cleaned before. I was amazed when I saw how clean they were after Tracy had finished. We were sure we would have to replace the carpets soon, but they are good for quite a few more years now.

Report a concern   June 6, 2014 — Rated 10 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough job by a professional tech (Jaime)

Report a concern   June 6, 2014 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the company corrected a situation quickly and expertly. It made me feel like a valued customer- something you don't encounter often these days

Report a concern   June 6, 2014 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look clean. Technician, Roy, was very professional

Report a concern   June 6, 2014 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best carpet cleaning service ever! Dries quickly, no smell, leaves carpets VERY clean, and the staff is professional and friendly.

Report a concern   June 6, 2014 — Rated 5 out of 10 by C.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the technician left, I had noticed that he had been pouring chemicals out and then that area a couple days later was dead on my lawn. You can even still smell the carpet cleaning chemicals on my grass.

Report a concern   June 6, 2014 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact they there are no harmful chemicals used in my home.

Report a concern   June 6, 2014 — Rated 10 out of 10 by Richard Pena. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, quick, and good.

Report a concern   June 6, 2014 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tracy was on time and did a fantastic job. On future orders I would like to have him as my service technician.

Report a concern   June 6, 2014 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets dried very quickly. Stains that I didn't think could be removed, are now all gone. Great service.

Report a concern   June 6, 2014 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, efficient, & friendly.

Report a concern   June 6, 2014 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets very clean and look new when done.time taken to do a thorough job and make sure customer happy. Thanks

Report a concern   June 6, 2014 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your staff was extremely professional and courteous and our carpets look great!

Report a concern   June 6, 2014 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough and professional.

Report a concern   June 6, 2014 — Rated 9 out of 10 by L.M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly rep, took time to show us each room and explain things, how ever we did not receive our Free Hawaiian Falls tickets whisth was part of special. Can you mail them to us? Other than that service was excellent He did a great job. He desrve a raiseThanks

Report a concern   June 6, 2014 — Rated 10 out of 10 by E.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous technician who knew carpet stains

Report a concern   June 6, 2014 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price service

Report a concern   June 6, 2014 — Rated 9 out of 10 by Larry Kolepping Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your commitment to customer satisfaction and the professionalism of your people. Thomas handled my problem very proficiently.

Report a concern   June 6, 2014 — Rated 10 out of 10 by Kenneth Hill Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You get the job done in a professional manner and you are on time.

Report a concern   June 6, 2014 — Rated 10 out of 10 by Heidi Zwicky Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service A+
Cleaning quality A+

Report a concern   June 6, 2014 — Rated 10 out of 10 by Rene Rodriguez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything!!!! The gentleman who came out was respectful and informative. Very pleasant experience. My carpet areas look fabulous! Thanks so much!!!!!!!!!!!!!!!


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