Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 27, 2014 — Rated 10 out of 10 by Madeliene Rubini Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your product made my 15 year old carpet look fantastic.
It wasn't soaked and dryed in not time at all.
Your 2 men were very courteous.

Report a concern   June 27, 2014 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and the technician was extremely nice and helpful.

Thanks again,
Name removed

Report a concern   June 27, 2014 — Rated 0 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid a loooot of money to have my grout cleaned. The service man was confident that they would come up like new. I see a small difference in some areas of the grout that were not so dirty. Other areas don't even look clean. I just don't think zerorez has the ability to get really dirty things clean. It's just ok and yes it does have zero residue but that's what you get, zero residue. The stairs did not come up well, my carpets that did come up well were not that dirty. I had two stand alone carpets and one came out well, the other has some dirty spots So I would not use them again or recommend them again but I have nothing against Kyle. He did the best job zerorez can do.

Report a concern   June 27, 2014 — Rated 9 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Natural products

Report a concern   June 27, 2014 — Rated 10 out of 10 by Mallorie Murray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved how well it cleaned my carpets without any harsh chemicals, high-residue soaps, detergents, or shampoos.

Report a concern   June 27, 2014 — Rated 7 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was professional,courteous & efficient. He explained that the change I asked him to make regarding the cleaning of the carpet would add $140. I agreed to the change in price, the carpet looked great when he was finished the job, but some small spots have reappeared. I'm somewhat disappointed, nevertheless I would rate the finished product an 8 out of 10.

Report a concern   June 27, 2014 — Rated 10 out of 10 by Helen MacKellar Zerorez Dallas/Ft. Worth
What do you like about our products and services?

NO SOAP

Report a concern   June 27, 2014 — Rated 9 out of 10 by A.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reasonable cost for quality work.

Report a concern   June 27, 2014 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the clean, non-chemical smell of the product. And the service from the appointment setting to the onsite technician was excellent. Very friendly and knowledgable people.

Report a concern   June 27, 2014 — Rated 7 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

I felt nickel and dimed to death. I only had one room needing cleaning. First I was told by the technician there was a $10 fuel charge for him to come out. Then he advised my master bedroom was over 200 sq. ft. and therefore I'd be charged $45 extra. Then even though I don't own pets, I was told the small area on the carpet where I'd gotten sick would be considered the same as a pet treatment and cost an additional $60. I'd assumed (shame on me) that Scotch Guard treatment would be included but was told it's another $30. So my $99 job turned into $244 plus tax. Please advise people of these possible charges on the phone before you come out. Especially the Scotch Guard and fuel charge. The carpet looks good but I doubt I'll use you folks again.

Report a concern   June 27, 2014 — Rated 9 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got out stains! Looks great!

Report a concern   June 27, 2014 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap - friendly service

Report a concern   June 27, 2014 — Rated 10 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin provides excellent service.

Report a concern   June 27, 2014 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean smell, soft feel

Thank you

Report a concern   June 27, 2014 — Rated 10 out of 10 by Marge Anderson. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cody did an excellent job on my WHITE sofa. It looks fantastic, and will ask for him the next time we need carpets or furniture cleaned.....

Report a concern   June 27, 2014 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No,residue

Report a concern   June 27, 2014 — Rated 10 out of 10 by Janet Sklar Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs were very knowledgable and friendly! Great job!

Report a concern   June 26, 2014 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable, reliable personnel. Efficient service. Carpets were clean.

Report a concern   June 26, 2014 — Rated 10 out of 10 by E.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great and smells great and the techs were great

Report a concern   June 26, 2014 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin was nice and professional. Our carpet, rug and tile all turned out great.

Report a concern   June 26, 2014 — Rated 10 out of 10 by Ron Johnson.. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, efficient. Good job done. Would certainly recommend them to others

Report a concern   June 26, 2014 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that you don't use chemicals, but the carpet is clean and smells fantastic!

Report a concern   June 26, 2014 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your staff Joseph and Gabriel did a great job and were very personable

Report a concern   June 26, 2014 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

my carpet is sooooo clean........... it's awesome. and the rep you sent was soo nice Jason ?? the only thing I do not care for it that it does not smell clean and has an odd fragrance to it........

Report a concern   June 26, 2014 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Plain, simple, prompt...no surprises.

Report a concern   June 26, 2014 — Rated 0 out of 10 by V.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Once the cleaning was over I decided to use my own machine to verify the cleaning. My machine actually picked up more dirt. I am very disappointed. I wished I hadn't spent the $200.00.

Report a concern   June 26, 2014 — Rated 10 out of 10 by E.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule appointments, carpets are well-cleaned

Report a concern   June 26, 2014 — Rated 0 out of 10 by J.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

you didnt clean my carpet.they left

Report a concern   June 26, 2014 — Rated 10 out of 10 by Bob Vlach Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technition was very informative and did not try to sell use additional services!! He (David) worked very hard and really gave one area very special attention!! You should be very proud of this employee

Report a concern   June 26, 2014 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

that they are green and safe for pets


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