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based on 83887 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Too expensive. Advertised price was tripled for actual application.
Customer service
The carpet stains not taken out. Then I was talked into adding protective sealer during the process now I am concerned it may never come out. Takes longer to get them to make appt on returning than original cleaning
Hmmm Everything
Friendly, Fast and Fantastic service and product all around!!
Your employee was very knowledgeable and worked quickly and efficiently. He seemed to know exactly what had to be done with each item. I do not have the standard wall to wall but hardwood floors with area rugs of various fabrics and he knew what to use on each.
I've already submitted a survey and was told that you all 'would get back to me'. That'll be the day...
Joseph was extremely knowledgeable and explained your products, services and prices very professionally. I will ask for him for my next appointment.
Love the cleanliness and chemical-free aspect.
The first Zerorez employee did a horrible job. He was in and out in about 45 minutes and left our carpet looking the same, if not worse than before. Zerorez customer service was very helpful, sending out another employee who did a fantastic job. The second guy confirmed for us that the first guy did a very bad job. We would probably use Zerorez again, but not for the price we paid.
Green. Knowledgeable. Professional. Thanks
This particular service was about my ordering spotter - and I thank you all for keeping your word and doing what you said you would do - I will check my bank on Monday to be sure the credit shows - but I feel like it will.
Thank you !
I had to have a redo but the second time the techs did an amazing job. My tech was Max and his partner was Ivory. They were professional, friendly, and did not "skimp"simply because it was a redo. I will recommend Zerorez NOW!!!!
Everything is natural.
I think his name was Joe... Was so nice and did a fabulous job!
clean and it works.
I thought your technicians were very professional and did a great job!
The guy was very nice and helpful. There are still some traffic patterns and stains that do not appear to have been worked. The carpets are better than before...
Clean and dry fast
very friendly knowledgeable technician - Darwin was great, very efficient and tidy. Would request Darwin for my next cleaning project.
I found it very unprofessional that the price can change on a dime. I had a rug cleaned before and was charged a certain price and had y'all come back out to do the same rug and it was a different price. I was
Told by the gentleman this time around that the man before didn't know what he was doing.
This time, I didn't feel the job was well done. There are still stains on my couch and hair on the rug.
I will never use y'all again because I paid double with y'all and didn't get what I feel I paid for.
Clean rugs
honest and good service
Everything
No soap cleaner used
The techs that came out were congenial and pleasant. This is the second time on the same job we have called you guys to come out. There was still a particular place in our closet that wasn't addressed. We called Zerorez because of your reputation on ridding pet stains. This second treatment we marked each and every place we thought needed to be treated of pet stains. Still one spot was missed.
There is no odor. they clean very good. and put the furniture back.
Got all the grime off that others couldnt
I had the best person ever to come and clean my carpet. He did a wonderful job.

Excellent service!