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based on 85328 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
it worked!
very professional, took time to explain what he was doing, and how to care for our floors after he finished. left us very happy with our choice.
After Zerorez finished cleaning our carpeting, the house smells like we just installed new carpeting throughout the house, because the carpeting is naturally cleaned therefore bringing the newness back to life. None of that "motel" sweet smelling "stuff" that is used to mask a still dirty motel room and makes the new occupant things he/she has a clean room.
Good service, chemical free!
Knowledgeable technicians, thorough cleaning services, overall excellent results.
Keith was very nice and helpful! He got terrible stains out of my carpet very easily!
It gets my carpet spotless, even the dog stains. The technicians recommend what is needed and don't over do it.
Nice people and caring. Your process is good. My carpet is 25 years old and Zerorez cleaned
it like new again.
The technicians are knowledgable, work very hard to get the job done correctly, and ensure we are
completely satisfied.
Excellent customer service and did a great job!
The service represent that visited my home on August 28th was ver inexperienced.
Green
Free of chemicals.
Quoted price was not what I was charged. I feel that I still got a good value so it was still a pleasant experience 6.
The technician said he was confident pet smell would be gone once the carpets were cleaned, however the smell remains. I was hoping for honest feedback prior to the job being completed because I was willing to replace the carpet if necessary. Unfortunately I've now spent $300+ on carpet cleaning that could have been put towards new carpet. The only way to make it right is to get rid of the pet smell or refund the $100+ cost of the special pet topical treatment that didn't sufficiently work.
Fast, great result and very friendly staff
Efficient courteous service-great outcome.
the rugs look great after they are done staff courteous
I was told I would get a four room special for $29.99 and then when they got there I was told I needed the $60 a room treatment. I said I couldn't afford that and then he came back and said he would do the whole house for $250. It put me in an awkward spot so I did the whole house even though I only had $120 to spend. Otherwise I would be spending just that much for four rooms. The guy was nice and worked very hard. I was recommended from a good friend.
I had fabulous service the very first time. I told everybody. I totally got what I paid for. I recognize however, that something's changed in product OR equipment. So, there is nothing you can do.
Friendly and professional people who provide useful and helpful advice. Quick service time and quick dry time.
I like the cleaning process used by Zerorez.
I was promised tickets to Hawaiin Falls Waterpark when I scheduled my cleaning, per the ads on the the radio, but I never received them. Please have someone contact me regarding this.
Thank you.
Jamie was very knowable about the product and thoroughly explained it.
Quick professional personal service.
Guys were GREAT! Love the fact that there's no soapy residue. A couple of my spots came right back after the carpet dried, but I wasn't surprised by that as I've been trying to get them out for years. But for the rest of the carpet, it looks great!
The tech u sent out to clean carpet was very nice professional n did a great job!!!!
Friendly technicians (Joshua & assistant). Great job. Fast work.
serviceman was presentable, on time, efficient and did a very good job
My carpets were done Saturday morning, it is now Sunday 10:30 and my rooms are still really wet. The pet stains did not come out of the carpet. The radio station says your carpets will feel fresh and mine feel really duty and sticky. That is the reason I would not recommend this company. Also I was told I would get 100 sq feet of tile done that didn't happen and I was told I would get a 50 gift card I didn't get either. I just feel for the price I should have gotten better results.