What our clients think of us!

not real wet
employees are very curteous

I like that you don't put soap and other chemicals that leave residue and attract dirt. I like that your process is environmentally friendly. Most importantly, I like the fact you can get spots our of carpet no one else can.

Good work, attention to detail. no residue.

You do not put soap in the carpet. Gabriel was our carpet cleaner and he was very thorough making sure he spot cleaned several places on our carpet. He was courteous and very efficient. This is the second time we have used Zerorez and we will continue to do so in the future.

Quality of cleaning is wonderful.

After I had my tile cleaned, a large chunk of grout is gone. I'm looking at having to hire someone to repair it. If you would repair the damage I would definitely recommend Zerorez.

Tech indicated carpet would dry within 4-6 hours. Carpet was still wet in some areas the next day despite the fact we used ceiling fans and floor fans and turned the AC down.

Technician was friendly and thorough

The service rep was very thorough. We will always use your company for our carpet cleaning needs.

You do a great job of cleaning my carpet! I had a couple of spots that came back and you guys came back no problem and fixed it.
Randy and Shawn came the first time. Great guys and did a great job! Joe came back on Friday to fix the spots. Everything is perfect!

No soap is used. The carpet is clean-- nice and fluffy. Dirt is taken out and does not come back.

Take a little more time, and ask before running out the door if everything looks ok. I had last appt on Friday and the person was in my house two seconds and ran out the door. He didn't bother to move a light chair, just cleaned under it, I paid way to much money for such a quick sloppy job.

Luis was very professional he explained how the zerorezsystem works.Luis did a great job my carpet looks and feels like new.Thank you Luis and z erorez.

The technician, Michael, was friendlly and helpful... but the metal wand kept malfunctioning, spitting too much water everywhere and left the carpets very wet. He borrowed tools from me to try to fix it, but it was a reoccurring problem as he cleaned the carpets.
Might be wise to...
1. check all equipment on every truck at the end of the day or
2. include spare wands/equipment on each truck and
3. give each technician tools to fix the variety of issues that might arise.

Courteous, fast, efficient; and very professional employees. Service oriented for sure.

Flexible, available upon request and cleans thoroughly

We scheduled this appointment to have the carpet cleaned at our empty second house which we have put on the market to sell.

First, we were scheduled for an appointment between 4:30 to 6:00pm Monday the 21st. My wife, Nancy, got a call at 4:34 saying the technician had just arrived at his 2:00 appointment and did she want to re-schedule, because it would be between 7-8pm before he could get there. Nancy said she would prefer to get it done that evening, even if she had to stay later, because she had made the trip to this house for the sole purpose of getting the carpets cleaned. He said no problem and that he would give her a courtesy call when he finished that job. He did not call, and did not show up. The next day Nancy called your office to find out when they had re-scheduled us. The dispatcher said the tech told her Nancy told him she did not want him to come that night and that Nancy would call to re-schedule. The dispatcher said they would try to get someone to the house that day. Nancy did get a call from a technician around 4:00 that Tuesday, saying they would be at the house in 20 minutes. Nancy said she was on the way from our new house and to wait for her if he beat her there. When she drove up, she said it appeared he was about to leave because she wasn't there. He had turned around in our drive and was heading back west. She flagged him down to say she was the home owner and he told her he was just getting out of our driveway. But then he drove west to the nearest side street, turned around to head east again and parked in front of our house which faces south, meaning the vehicle was pointed east on the north side of the street. If he was going to park there anyway, why did he pull into our drive? We seriously believe if she had not caught him, he would have been gone. Now for his service:

The technician did not apply any type of spot remover. He rushed through the house with just the regular cleaning apparatus, even though Nancy pointed out several problem areas. When I made the appointment, I asked the dispatcher to send someone qualified to remove spots and stains. We were expecting to have to pay extra for this service, but the tech didn't even discuss the situation with Nancy.

This was the fourth time we have called on your company, but the worst service we have had with any carpet cleaning company. Each of the other three times you have serviced us, there was a two man crew and we were pleased with your service.

It appears to me that you guys were seriously under staffed last week, your technicians were over worked, and in too big of a hurry. If the Monday tech new he didn't want to work late that night, he should have honestly told Nancy he couldn't make it and that HE would make sure we were re-scheduled as soon as possible. The Tuesday tech should have taken the time to look at the spots in our carpet, evaluate which ones needed extra treatement, priced the cost of each of the spots, and taken the time to make sure they were treated properly. The carpet looked pretty good when he left because it was wet. But the next day, each of the spots had returned.

Name removed Maddox

Green

Great service.

Fast response time and great customer service.

Clean without using products

I was quoted $116 for 4 rooms. The bill was $420! The technician claimed to know nothing about the advertised price
I know the carpets needed pet treatment, however, this was way more than I expected mans the carpets still have the pet order.

Best carpet cleaning experience yet. Your tech was so engaged in our needs that he fulfilled them all. We would use your company again and would hope to have Keith come back to service us. Bravo! and thank you.

The technicians that came to house were very professional. They were very helpful and answered all of my questions. The carpet and stairs look amazing. The techs were able to get rid of the pet stains. I had used over the counter carpet cleaners that did not work at all. Thanks to Zerorez all the pet stains are gone.

Darylnn Derr
Plano, Texas

Awesome job and work ethic.

FIRST THING I HAVE LEARNED IN BUSINESS OVER SIXTY YEARS PLUS….IS CUSTOMER IS WHY WE ARE IN BUSINESS….TO STAY IN BUSINESS WE SHOULD STRIVE TO PLEASE AND MAKE HAPPY OUR CUSTOMERS AKA CLIENTS….TO BUILD A LONY TERM SUCCESSFUL REPEAT CUSTOMER BASE WE MUST NEVER BECOME PEDDLERS USING ANY GIMMICKS LIGHTS FAST TALK AND PRICE INCREASES SHOULD BE WELL THOUGHT OUT NOT FAST TALK….JAIME SEEMS LIKE A NICE PERSON…BUT WAS A NON-STOP MONEY INCREASE TALKING PERSON TIME HE ENTERED OUR HOME….SIMPLY….WE JUST WANTED SOME SERVICE AT FAIR PRICES NOT THE OVER-SIZE BS ROOM INCREASE OF TWENTY DOLLARS…THEN THE URINE SALES TALK CHATTER….THEN SEEKING MORE MONEY AFTER YOUR COMPANY AGREED TO DO A ONE ROOM ONLY FEW DOORS AWAY ON BANBURY LANE VACANT HOME WE OWN…FOR SAY UNDER FIFTY DOLLARS…HE THEN SOUGHT MORE MONEY FOR THAT CLOSET….STANLEY MARCUS BOOK-*QUEST FOR THE BEST*-MIGHT BE HELPFUL FOR YOUR COMPANY GROWTH PLANNING…EBBY HALLIDAY IS OUR FRIEND AT AGE 103…SHE NEVER SMOKED NEVER RETIRED NEVER DRANK…..ALSO I MIGHT ADD NEVER BS HER CLIENTS!!!! BEST WISHES…Name removed BICKHAM SR…8-2-14……AT AGE 77 WE KNOW THE DIFFERENCE….

Customers should be given a ballpark estimate for unknown stains/ pre /treatments ahead of time: such as certain types of stains and a per room cost per each type (ie. pet stains = $60.00 on average per room... I was told it would be $60.00 per room only after the tech's arrival (and I had 2 rooms in this rental property that were determined to need pre treatment); I was "lucky" you had a three room pre-treatment for pets for $100.00 smackers!?! I had read that you company company my give these unexpected's1.
My tech Roy was professional and definitely believed in your service; said he had owned his own carpet cleaning service before going to work for your company...I have not been back to look at the dried carpet yet. I am not sure what I think yet of your cleaning process until I inspect further. I will let you know when I get back from being out-of-town this weekend.

Regards,

Name removed
Last name removed Capital L. P.
Phone number removed

In 3 out of 4 rooms, the carpet looks brand new again. The service tech was friendly, informative, efficient and courteous. He did a great job.

Clean , no residue

outstanding.