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based on 83888 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful technician, very knowledgeable and professional. Great service. Very "green." Very impressed.
The serviceman you sent asked my son the help him move my couch so he did. when he was done with the service I noticed that he did not move the couch clean up the most stains until I asked him if he cleaned under it. So the stains were not pretreated and still show. The payment was over $300 and he said he could lower it by $100 if I could give him $50 cash.
I have always been happy with your service and have been a customer for serveral years but after this visit from you, I am very disappointed.
I would appreciate your coming back and servicing the area in front of the couch where the stains still are. If you are not able to comeback and service this then I hate to say goodbye as a customer.
I had a party the next night and have had some serious health issues and is the reason for my late response to your feedback.
I have always been happy with your service so I hope you can help me with this
my experience was fine, I'm just not a recommendation kind of gal
We still need for someone to come and work on a couple spots. We would like for someone to come back out on the morning of 8/1. Can you please schedule or do I need to call and schedule? Please advise.
Thanks
My carpets look great! Cody is very professional. The only reason I might hesitate is due to the way you all advertise your 3 room for $99.00. I would feel compelled to let them know if their carpet is in good condition that would be the case, however, if you have stains, you would need to anticipate spending significantly more.
cleans better than most
Work with the client on a time frame that works for their schedule.
When it was 30 minutes before my service window was over I called to find out when my technician would be coming. Was told that there was a problem with a hose on the truck. Expressed my disappointment that no one had called to give me an update.
I had been waiting since 1130am for my cleaning. It was a busy day for me and had to take my sister to the airport. The technician finally came. I was surprised that it was only one person. Just had my house repainted..walls and baseboards. It would be hard for one person to maneuver the hoses without hitting my walls and baseboards. He said he had wall guards but they were colored and my walls and baseboards are white.
Fortunately another guy showed up with a hose. We asked if he could stay and help since they were behind schedule and we needed to get to the airport. He was a nice guy and stayed to help. The technician was a nice guy too.Very polite and took the time to explain what he was doing when working on the spots on the carpet.
They did a good job and got up all of the spots and some paint. I did discover that in the master bedroom there were a couple of small spots on the carpet that didn't come up but did not notice them because the bed was left in the middle of the floor.
They were great, I was very dispointed with the lack of communication when things were behind schedule. The courteous thing to do is to contact your customers with updates. We are busy and may have other things planned for the day besides carpet cleaning.
Very efficient and green
Joe Martin did an excellent job. However, I was very shocked to see on my invoice when I looked at my email that $10 had been added for "009 Fuel Charge." I was never told about this extra upcharge when I booked the service nor was I told by Joe when he charged my credit card. I, therefore, want this charge credited back to my credit card. Adding charges to invoices that are not told to the customer is a VERY BAD business practice!!!
excellent customer service both with making appointment and with carpet cleaning service
Leaves the carpets looking like new without any cleaning smells.
Better communication from the beginning on all costs involved.
Technicians were very friendly and curtious. Carpets came out very clean
Service by Darwin was very good and friendly. We opted for the pet protection for all rooms at an additional charge. Within 3 hours we began to see stains reappearing. We were told this wouldn't happen because we got the stain remover and protection.
I really hope they come back and get the stains out.
Healthier way to clean with competative pricing. Plus near incentives(water park tickets)
Very polite, efficient and competently professional.
The service men were prompt to the timeline they gave us. There service was well done.
Professional service
Did a great job on my carpets...will use them again
Fast and coutious service
every thing seemed to be good, I do know that my carpets look much better
It does what you say it will and the service people are extremely nice, approachable and knowledgeable.
that they are green products I would like the same tech to return the next time our carpets are c leaned
they do the job and they looked like new
I appreciate the courteous technicians and the excellent customer service the Zerorez team always provides. But the main reason I consistently use Zerorez products and services is because the cleaning solutions and methods seem to be the most effective and safest for my home and family. Y'all are the best!
Friendly staff, prompt and efficient service.
Joe did aaa great job on my carpets and was friendly and professional
The service was outstanding and the carpets look beautiful! Thank you Zerorez! Dan Jackson was my service person and he was very professional and courteous, even helped me move some furniture!
No excess chemicals to hurt my dog, professional tech, excellent service.