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based on 85328 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We are very unhappy. We haven't moved into the house and we went back today and the house has a horrible smell and a bunch of stains have appeared. We emailed pictures.
Luke was very professional and thorough.
The service man was on time and polite. The job he did was much better than I expected. My carpet is old and I didn't know how it would clean up.
The professional and polite service
I really don't know.
Very professional service call. Did the best they could with the carpet.
It is a great value and quality.
Does a great job on those annoying spills and spots.
Zerorez made my carpets look close to new. My carpet were in real bad shape, and I was surprised how clean zerorez got the. The technician was very good and through. He was on time.I also liked the fact that zerorez did not use any soap in there cleaning. I will definitely use again.
It was very Quick but I really did not see any change on the free tile clean.. It really look the same. Tech was nice he had some problems with the equipment which i helped him with. Overall carpet looks great.
First two trucks dispatched were not functioning properly.The third truck finally arrived and the work was completed. Check equipment and its condition before send out on a job.
Kyle was awesome, very professional
You said you would get the stains out and you did. We had a coupon and you honored it, you didn't try to up the price or scam us in any way, like so many companies do now a days. To me the most important thing you did was have a good fair price and provided a quality service that I can be satisfied with recommending you to other friends, family and customers of mine.
The people and how quick they were. Also was able to get an appt in 24 hes
Prompt and good job
Everything adn my house always smells so clean when they are done.
Easy to schedule a cleaning.
I chose you because of your cleanin method.
The technician that came (Patrick?) was efficient, courteous and did a great job.
The serviceman tried to sell me a $450 fee to clean one room. When I explained to him that I could not afford that he was put off and eventually came down to $175. He did a shoddy job I still have stains on my carpet. I'm always hearing on the radio what a great job this co
Company does and how it made people's carpets look new without breaking the bank. What a big fat lie!
I paid expensive cleaning on my couches and carpet to remove cat urine odor but the urine odor is still there. I don't see that you do anything different from other carpet cleaning company. Also, I support to receive the Estilo Gaucho Brazilian Steakhouse Gift Card after 3 days of service rendered. I will have not receive anything. What is the deal?
Personal service and the great job!
I need to get rid of all allergens
Clean carpet and friendly staff.
Ecologically safe.
Great job and went out of your way to get the carpets really clean
yes, excellent job and no perfume smell left behind
Quick drying and pretty safe compared to other cleaning chemicals
7 yr old carpets that had never been cleaned, now look almost new.
Luke was very professional and gave a very favorable reprensentation of the Co.
Smells great. Great customer service.
The last time I had my carpets cleaned the technician was great! He was very informative and even used a machine to bring the dirt to the surface, he was here for 1-2 hours and did 3 rooms. This time, a different tech came and he was here for maybe 30-40 minutes. He did 4 rooms. When I asked him about that machine, he said "there were only 6 working, and he didn't make it in time to pick one up." Last time, it seemed like the carpets looked 'cleaner' for a longer period of time. Its been 3 days, and I already feel like I can see darker areas reappearing to the surface. He never put out any fans as he was working from room to room. I feel like it is your companies responsibility to offer a standard of service, if you are unable to do this (ie. Providing all of the correct equipment to each technician), then don't bother taking the appointment and wasting your customers TIME and Money!