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based on 83891 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
From the start, the whole process was a nightmare. The guy brought the machine into our condo and left it setting on the hardwood floor in the Living Room. I did not think anything about it until we returned to the condo to find the finish of the floor ruined where it had been sitting. You could see the outline of the part of the machine. Also, he ended up stopping up the toilet with the stuff that he dumped into it. He left it stopped up, did not even leave us a note or call us to let us know. Then, the carpet was so soppy wet that you could stand on it and water would puddle between your toes (with the exception of a small piece of carpet that he cleaned in the front hall closet. It was as though he did not extract ANY liquid from the carpet during the cleaning process. We called the office and were told that he could return after he finished up at another job. We were told to expect him around 7:45-8:00. He never returned to extract the water. We finally had to run to Target around 10:30 and buy several large fans as we were afraid that the carpet would start to sour and mildew. Throughout the late afternoon and evening, we called and left many, many messages. To date, we still have not even received a call-back. Amazingly poor service. We had a mess at our condo, was lied to, and then ignored. The company sure did not have any trouble collecting our money before the job was "done". I should have know better than to have paid before the service. I will NEVER recommend this company to anyone.......
I would suggest you read my prior review. Your prices are a joke and the "cleaning" an even bigger joke. We will not be using or recommending your company. This request for (another) review is yet another example of the poor service and quality we received. I'd the company cared at all, we would have received a response to our earlier review which clearly expressed our dissatisfaction.
Has just been one week and it looks like some areas are already showing dirt again. Time will tell.
There was a high traffic area in our office that did not come clean. After hearing all the ads about how Zerorez gets out all the traffic stains, we were quite disappointed. The tech that did the work was done so quickly - a large master, hallway, stairs & office (less that 25 minutes) I'm not sure he took the time to do extra work on those high traffic areas, even though he said he did. He was also on his cell phone, using hands free headphones, the entire time he was working
Carpets look great and it didn't take him long.
The team was very punctual, polite and professional. The service they provided was wonderful and I love the clean carpet.
quick and efficient
I like the fact that you do not use harsh chemicals and your staff is always very pleasant.
SO far so good very happy with service and the clean carpets
The carpets looked great. The employees were nice, friendly and professional. They explained everything they were doing and listened to what we wanted to do.
Cleans great, great people, great service.
green technology, on site service, prompt and professional
The friendliness and knowledge of the technician and the speed and accuracy of his ork.
I appreciated the quick response, after I had requested an appointment. I also really liked the representative that came out to do the cleaning. Austin was very knowledgeable about the products and services that Zerorez offered and he was very personable also. I will definately recommend Zerorez to my friends and relatives. Thank you for everything!!
NOTHING - I JUST DON'T GO AROUND RECCOMMENDING THINGS TO FOLKS UNLESS ASKED.
The cleaner was not thorough enough. We still have spots on the carpet.
Personable service tech, in depth explanation of the process, prompt arrival, attention to detail. Overall good experience.
Good service. Clean carpets. Pleasant servicemen.
Fast, courteous, dependable service
No chemical residue. Friendly, knowledgeable, and efficient service technicians.
Dan was great and really worked with me to meet all of our needs.
Great service, education about product and demo to clean sofa
No smell,only wish it would have dried as quick as the last time. I was still damp after 12 hours.
The price quote over the phone to the carpet cleaner was a lot of a difference.
I have not received my receipt by email yet.
Good quality and professional cleaning!
Clean smell, felt I could let my grandson on the floor after they were clean.
It works as advertised.
The technician Chris was top notch. My problem was with the booking. When I received the final bill (visual), it was more than I expected.When I booked the cleaning, I was told it was 4 rooms at $29.99 per room; but with the current special I could add a 5th room. I wasn't told the 5th room wasn't included. It too was $29.99. It should have been included, since I paid $50.00 for the hallway alone.
I like that no chemicals are used, and the high-traffic carpeted areas always turn out so clean!