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based on 84683 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looked new like the day it was put.
Timely
Reasonable prices
Good Service
Everything.did a good good job.☺
No soap, friendly staff
don't kill grass with sudsy water
Miguel is an awesome technician whose attention to detail is beyond reproach!
We liked the way our little problem was solved. It wasn't much & didn't take long.
The service rep came early, without notice, and caused disruption of my work day. (I had to bring a co-worker home with me). He had to hurry to complete the job and the carpets were not nearly as clean as the last zerorez service! I have used your service several times but this time I was very disappointed. I was so pleased with your service prior to this experience and had recommended you to my friends and family!
That you are able to get extremely old and dirty carpets restored to like new look.
The efficiency of your methods and products used to get our carpets so clean!
The courtesy and knowledge of your technician Charles Kelly. he was so helpful to explain the process.
He paid special attention to troubling areas with stains and got them pretty clean.
All in all, we are very pleased with Zerorez. We will call again for your services.
Also would like to mention the courtesy and immediate help we received from you Customer Service staff Netty and Jennifer. Thank you all!
No residue
I like the fact that you are able to do this using no soaps and no chemicals.
Even though the process does not leave a chemical smell, the odor it does leave is not the most pleasant.
All your guys go out of their way to be accommodating. Thank you
Most stains actually came out
Fewer chemicals are better!!
How clean everything feels and smells.
Friendly, professional and quick response and their products are amazing. My carpet is much cleaner than when I have used other services!
There was no chemical smell and the carpets were cleaned quickly.
The guy that came to do my house was friendly enough. He did a good job on everything but the master bedroom. At first glance everything looked good. I asked them to go over the closet again because spots were missed. Well I made the mistake of not double checking the closet after. Later last night I went back into the closet when putting things away and it barely looked like he went over it. It's really disappointing!!! I even found spots in the bedroom today. Plus, the cost was over 270 dollars. I was told 110 dollars for the 3 rooms/closet. I did ask that he clean the dryer vent so I knew that would be an additional fee. But I never expected it to raise the cost so much! All in all I went with y'all because I wanted the best. I thought I would get a better cleaning than the people that charge wayyy less... but was sad to waste my money and time to have y'all come out.
Service representative, Paul, was very knowledgable and did a great job of explaining what he was going to do. He arrived in a timely manner and was courteous and professional. He also worked very fast.
Quit trying to get me to spend more than our very limited budget can afford. I would appreciate it more if given a brochure outlining your services without such a hard sell. We are retired and can only do so much at one time.
the carpet feels clean, not dirty with cleaning products.
Quick and easy. Just what I needed.
the cleanliness of the process and how professional your service technicians are
Lower prices. And not charge a fuel charge when you tell a costumer you are charging extra for fuel I know it doesn't cost 10 dollars to travel to where I live. Almost called of the service for that fact alone.
I have used your company several times and have always been very pleased. Your technician Luke this time however was the most professional and did the best job.
I am a return user of your service. The first time I was WOWed. The end product was fascinating and the professional left me well informed and with a pleasant feeling that these people are professional and really know what they are doing.
This time..... The operator showed up with equipment that could not complete the job I requested. Part of my request was furniture and this operator informed me he was not equipped for such a task as his tools were in need of repair. He then cleaned 5 rooms, and some stairs. I have pet stains that he informed me he could not remove. That is understandable I suppose.
I had a coupon that allowed buy two get one room free. I had 5 rooms.
After the bill was paid I looked at the e mail I was sent with the receipt. The receipt does not reflect the one room off so I called to ask.
I was given fluff as to the difference in "clean" a room and "treat" a room.
I was told he treated the rooms he did not clean the rooms? I was not charged for cleaning. I was charged for treatment. "That is cheaper so you actually paid less" I was told.....
Be that as it may or may not be. Your terminology is not consistent to your paperwork thus your customer does not automatically understand your lingo.
So with stains that were not removed and a mix of explanation for paperwork that is not understood.
I am left with the feeling that a Gypsy has just cleaned my carpets!
Much the polar opposite of my first experience with your company.
I was not to offer a complaint but you asked.
the technician was professional, and the price was reasonable.
It was a quick and easy service and seemed to clean our carpets well.
Excellent technician. Great technology. Carpet looked fantastic after he was done. No cissies with chem residue (I am highly sensitive to many cleaning products, esp commercial ones). All around excellent.