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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You are a bit pricey.
It is effective. I feel that the pet stains, the "normal" use, any odors, are fully taken care of. I appreciated Seth's work and his professionalism and am more than pleased with Jaime's work. The charming part about Jaime is how much pride he takes in doing a really good job. In the case of both men, I appreciate that they fully explain their work and go through the invoice with me to answer any questions I might have. It's expensive but ... worth it.
Got the carpets clean
Friendly service and my carpets always look amazing.
Execellent Service.
Your technician was outstanding!
I like the upholstery cleaning service.
Only one person came and the edges of each room were not cleaned.
I really love the fragrance and how clean my carpet looks and feels. Thank you for saving my newly upholstered sofa from our cat's accident. Also, our Zerorez tech was wonderful and very helpful. I would highly recommend Zerorez to my friends and will definitely use them again.
Professionalism of cleaner
Quick and Knowlegable service! Great rep took care of the problem with expertise!
The timeliness of the actual process and the level of customer service!
Nice employees
Carpets look good this time. Casey did a great job -- no mishaps this time.
Was wondering when I will receive the Fuller's gift certificate???
Didn't bother my fragrance allergy at all!
AJ was here early and worked very quickly. He was great with my three kids too. He explained what he was doing, welcomed questions, and got out quickly. The results far exceeded expectations, wish we did this sooner.
The technician was very professional and very prompt in finishing up the cleaning of my carpet he did an excellent job getting up the stains that were able there was a couple that he was not able to to get up but he said that it's very hard to get up ink and therefore was not able to get that what up but I'm satisfied with that but he did a very good job.
I only called you out here to clean my living room carpet so that I could provide proof I had it cleaned for a warranty issue. I asked them to give me a receipt for that cleaning and it was put on my receipt that there were urine stains which there was no such thing. I had told him there was urine smell in one of the bedrooms which had nothing to do with my living room carpet. I paid you $117. for nothing. I was very disappointed in your service. I will not use zerorez or recommend them to anyone. This was very wrong on your part. And I think it was done only because I would not agree to pay 60 more dollars for some product for the bedroom carpet. I only had the bedroom done because the cost was the same weather I had the bedroom cleaned or not. All I wanted was a simple receipt that I had my living room carpet cleaned by a professional company so I could proceed with my warranty issue. There should not have been any comments on there about the bedroom. And there is no stain on the carpet in any room in my house. All your company seemed to care about was $$$$$$$$$$$$$ not the customer.
Fast and easy for carpet cleaning. Your technician, Justin King, was courteous, conscience and knowledgeable.
the reps are very knowledgeable and the carpets great
Lower your price
Environmentally & Health safe
On time arrival / explanation of service &what to expect
Technician Chris Stricklin very professional/ courteous & informed & committed/
I could count on the schedule planning and everything was exactly as I was told. The young man who was assigned my job was pleasant, on time and was thorough in his service.
No residue.
Your process does an amazing job and dries quickly. A friend told me to request Tommy which I did and he did an awesome job.
Customer service was impeccable. From my telephone conversation with the scheduler to the technician that performed the service. I also liked the fact that there wasn't a lingering odor once the cleaning was complete.
Ez to get aapt., punctual, professional. Beautiful results
Kyle was amazing and the price was fair
I like that the treatments are green. I like that they educate you on the processes they use. Very satisfied with results!! Timely, professional, efficient, friendly. Will be using Zerorez again.
My carpets look great. Service was timely, friendly and efficient.
However.... I would not recommend your carpet repair service. It took three separate trips before the technician remembered to bring all the tools necessary to complete the job. Two stair areas were stretched nicely and look much better. A third area was unaddressed as promised and the fourth area was a patch job that is already coming apart----three days later. Not what I expected for another $200!
Name removed
Arlington, TX.