Client Testimonials

first of all I liked the attitude of your technician. He was very polite.
the carpet is clean and chemical free.
he was fast and efficient.
I will call for the other three rooms to be done next month before Christmas.

The Zerorex staff is very professional and friendly.

The technician was very professional and on time.
I don't think my carpets were any cleaner than with a normal service though.

Service has always been excellent and products are safe for my pets. Michael was extremely courteous and informative.

Service technician Mike did a terrific job! He was on time, friendly, polite, and focused. He even helped me clean the top of a tall ceiling fan so it was clean when it was time to turn it on to help dry the carpet.

Opportunities for improvement:

1. I wanted to tip Mike, but he was unable to accept tips. While I realize that technicians work on commission, I believe as a customer that I should be able to tip for a job well done.

2. It would be helpful to consistently set pricing. For example, in June 2010 when I first used Zerorez the price was calculated differently that it was calculated for this visit in October 2012 for the same house, same same room except no master bedroom closet cleaning this trip. If there are discounts applied for additional services such as the purchase of reusable air filters, then charge the same consistent price for the same number of rooms in the house and apply a discount to that afterwards. Otherwise, it seems that there is inconsistency in the way room carpet cleaning charges are calculated.

3. I considered having a Persian rug cleaned, but the priced seemed high. I may still have this rug cleaned by Zerorez in the future but would like to compare pricing beforehand.

I have ready recommended you many times. The technicians who came to my home were very professional. Polite to my children. They did a wonderful job! We are very pleased.

Technician was on time and professional. He did an outstanding job.

You got my carpet clean, and your service rep was aces!

No mess and carpets were cleaned in a short timeframe. Professional staff and excellent customer services. We are in need of new carpet but having them cleaned has hopefully bought us 6 months. Thank you!

Your technician Tony was very professional. He arrived on time, explained the procedure, answered all my questions and did an excellent job cleaning our carpets. They look great!
Tony is a definite asset to your business. We have already recommended your services to others.

Everything :)

Friendly technicians, good stain removal, carpet smells great and looks new

Made a world of difference in our carpets. Looked so good we decided we needed to paint the bedroom!

Polite, efficient and friendly service man.

There was no odor and their was no residue.

Great service and products, wish the cost was a little lower.

Dillon
Was
Awesome

The fact that there is no residue

Love how the carpet comes out.

the fact that your products don't just clean. but also sanitize. i could smell the freshness after the cleaning

The technicians are friendly and professional. Equipment and products are top of the line and environmentally friendly. They walked me through every step of the process, so I knew exactly what to expect. Techs were thorough and had a solution for everything.

My carpets came clean! We had several trouble spots and your employee told us he could clean them and did so.

The air smelled so much cleaner after the rugs were cleaned by your commpany.

I LOVE that there is no soap used and therefore the stains don't come back worse than they were before the carpets were cleaned!

The service was excellent, the outcome of the cleaning was phenomenal, we were very pleased to see how clean our carpets are and they have stayed as such for weeks after!

Zerorez appeared to be an efficient, state of the art operation in every way from initial contact to completion. Scheduling was smooth and thorough. The cleaning process and products used are impressive with very good results. The customer service from the technician was considerate and enjoyable.

Everyone that I corresponded with was friendly and helpful. The technician was efficient and considerate of our time and our home, and the carpet looks great! I would definitely recommend Zerorez to anyone.

My carpets are clean and no crunchy residue. They look terrific. Mike even got an old paint stain off our carpet.

They showed up on time, got the job done as promised, and were completely professional. Dave was a great representative for his company. We could not have been more pleased.

They were on time, very thorough, and friendly. Initially we had a mix up with the time, but the business center sorted through that in a timely fashion. The person responsible for the cleaning was friendly and did a great job. Very satisfied.

The product was as advertised...we have 13 year old carpet that is the cleanest its been in years