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it gets out most of the stains on our carpet and the employees are professional
The service was very efficient. The gentleman that came was very nice and made sure everything looked great. We were very satisfied with the cleaning.
Prompt, thorough, courteous.
thoroughness of the cleaning
The technician's speed, expertise, and willingness to explain the process were outstanding. The carpets were demonstrably cleaner when he finished the treatment.
Damien was terrific. With 2 dogs and 2 children we weren't expecting miracles. However our carpets finally look and SMELl clean
Your staff is awesome - always great. I LOVE that Multi surface cleaner. Its magic!
The carpet dried quickly.
It was a job well done.
The service I received was exceptional. My technician, Jared, was professional and a total pleasure to have in my home.
Cody McCurdy was professional and a real person. It was a pleasure doing business.
Convenient
Carpet was draw and clean loking
How well it cleans and the great customer service.
I've used Zerorez for quite some time now and I am always pleased with the consistency. My carpet always looks new!
Responded same day for call back service.
The cleaning took care of the pet urine odor on a La-Z-Boy loveseat and the representative was friendly and efficient!
Omar was very informative.
They WORK!!! My carpet looks practically new and it is 14 years old.
The fact that you do not use soap and you can walk on carpet immediately.
This is a follow-up to a review I posted several weeks ago regarding the overwhelming smell from the pet odor deodorizer. Within 1 hour after I posted the review a customer service rep phoned me and arranged for a technician to come out to apply a neutralizer to inactivate the smell of the deodorizer. The technician came out and the neutralizer decreased the smell a bit but the smell remains. I guess it will go away with time. I would use zero rez in the future for carpet cleaning but not for the pet smell. I was impressed with their customer service.
Ease in scheduling, and friendly associates
The technician Damien was wonderful. He took his time to explain what he was going to do. Spot clean the carpet without rushing through it. My carpet can out beautiful. Before Damien could finish cleaning my carpet. I was calling my friends telling them to get there done by Zerorez.
No residue
No chemicals
Carpet was clean and carpet had a fresh smell and no water left behind. The service was great
I like how quickly the carpet dries.
Professionalism
How quickly the service was provided. The efficiency of the associate who cleaned the carpet