Client Testimonials

Fast cleaning

Prompt, friendly and professional

Tech arrived on time and was properly masked up since this visit was during COVID-19. He was careful to protect areas like stairways, corners, etc. Fully explained the what and why of what he was doing. Good experience!

Your technician Chris Craddock was excellent and did a superb job. He was thorough, personable, helpful and professional. He got stains out of the carpet that two other cleaning companies were unable to remove, and the drying time was fast and easy, especially with the fans he set up while working. In fact, our carpets have never looked better. You have a permanent new customer...thank you for terrific service.

A great tech. Better than Stanley Steemer.

Tech was very professional and thorough. Explained everything clearly.

I think it is too early to do a survey on anything .
The survey your company does should be done approximately three months or 90 days after your work is finished.
Ask me 90 days from now.

Punctuality

Good

I like the fact that there's no smell from the spot treatment solution. I like the promptness and experience of the professional. I love the outcome of the carpet and the price is reasonable to. This is not my first time using Zerorez.

Will use again and recommend. The two gentlemen that serviced my home were excellent. Knowledgable, professional, respectful, efficient, trained. Got a call ahead that the techs would arrive in 20 mins. Easy to schedule, and reschedule. Perfect customer service and experience.

Friendly and thorough

Best customer service every time!! Go use always looks great! Thank you.

Cleanest solution and finished result. Courteous & professional. Love that they also leave their customers with a bottle of B Fluid to spot clean between cleanings too.

Service is excellent! Technician was great!
Explained everything ahead of time!
Thank you!

The dispatch with real accommodating when I had to move around my appointment. Also, Chyna was FABULOUS! She actually looked like she enjoyed her job. She was fun, energetic, cooperating and went above & beyond! I like my clean, fresh smelling carpets too!!

Service experience was good.

I owe Zerorez an apology. The day you delivered my rug, I did not hear the doorbell. I was listening to the radio, about the anniversary of 9/11. This program captured my attention so that I was not aware that your team was outside waiting to deliver my rug!

And worst of all, I learned from the team (Jason, the leader), that he called my phone, and that when I answered, he said my name, and then I hung up. The reason was that I thought it was the voice of a telemarketer who had called me lots of times before, and I just didn't want to talk to him. Big mistake! Big problem! I am so sorry. And I thank you that you let this team come back and bring my rug, with no charge for their extra trip! Thank you, very much. I'll forever thank you and tell people how wonderful and understanding you are!

on time

Very professional. The worker was fast and thorough.

The simplicity

From scheduling to completion of job my interactions with all representatives was pleasant and professional. I am pleased with the quality of work that was done.

professional and thorough cleaning carpet service

Great job definitely recommend!!!

Awesome service

Very satisfied

Quick response and great customer care!

This was our first time having our carpets cleaned, and I wish we had done it sooner! The technician was very pleasant and we felt very comfortable having him in our home. We did the pet treatment on two areas in our home, and it worked great! The only negative thing is that I noticed 48 hours later, when assembling IKEA furniture on the floor (fun), I had residue on my knees that smelled like urine. I was in the same area we had treated, so I am wondering if our carpet is so dense and thick, that the treatment brought everything to the surface, but it wasn't all able to get sucked out of the fibers all the way. I called customer service, and they are sending someone out to touch it up. Very pleased with how well the company is handling it! Easy peasy!

I have seen the commercials at least a thousand times and when it came to needing my carpets cleaned, I did not hesitate to call. I was not disappointed! The tech arrived and got right to work. The carpets in the home were beautifully cleaned.

Cleans and dry fast