- Phone: 412-701-1188
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Client Testimonials
I was disappointed that I made a request for a specific technician and another showed up. I would recommend that you call the customer ahead of time if that technician that is requested cannot show up. When I made the appointment I paid extra for the time slot which you did honor but you also said I would get my preferred technician.
The whole process was quick and easy-from scheduling (then cancelling and rescheduling) the appointment through having the carpets cleaned. Luke was very friendly & courteous-he called to let me know when he would arrive and gave me honest upfront pricing estimates before he even started. He recommended services that I really needed. (My rescue dog wasn't totally housetrained when we first adopted her, so she'd go to the bathroom by my bedroom door at night on training pads. Sometimes she'd miss them... He recommended deep cleaning spot treatments, which REALLY did the trick!) He even helped to move furniture!
I would DEFINITELY do business with Zerorez again! In fact, I'm going to have them clean my vents & carpets in my new house (as soon as there's room to move and boxes are unpacked!)
Thank you Zerorez!
Our carpets definitely come cleaner than with other carpet cleaning services.
My carpet is 10 years old and this is only the second time it’s been professionally cleaned. Jessie the tech was very informative about the process and what to expect. I was thrilled with the results! The carpet is light color and high traffic areas were pretty dirty. They look pretty good now. I’m very pleased.
Service person was knowledgeable and professional.
I thought Patrick was very professional and nice. I was happy to see the before and after pictures to see the results, too.
Kevin was on time, thorough, explained the process very well, was detail oriented, and worked non stop. He is an asset to your company. A+++
Couldn't be happier. I received a courtesy call 1/2 hr. before they arrived... which was 1/2 hr before the scheduled window. The gentleman was courteous, professional and did a great job of cleaning our carpets. They look great!!
We love Zerorez! Our carpets and couch looked amazing after the treatment was complete. Also, the technician who cleaned our home was very knowledgeable and thorough. It is the second year he cleaned our home and he always does an excellent job! Thanks Zerorez!
First of all he showed up in a timely matter which to me is very important, second he explained everything in full detail of each procedure. had no problem with moving the furniture around, very kind and courteous, very professional, Yes I would highly recommend without a doubt!
He did a great job very friendly.
Follow up with your female manager was wonderful. Thanks for the call
Very professional and efficient employee!
The young girl who came to my home was excellent and very professional.
I was very pleased with the technician, Nate, who was able to make my carpets look better than when I first purchased my home. He was prompt, very kind, and very knowledgeable - educating my not only on your cleaning process, but also on recommendations for future care for me to sustain the carpets. He truly went the extra mile. The difference in my carpets was felt and seen in my entire home.
Very pleasant experience. Everything was thoroughly explained. Work was remarkable. Courtesy call within 20 minutes of arriving was great.
Very professional and polite technician.
The two guys who performed our service were respectful, informative, and incredible friendly. They did a great job!
There were some stains I did not expect to come up that did. The tech was friendly and knowledgeable.So far I have not seen any reoccuring stains.
On time, efficient, thorough, upfront in explanation and price.
Carpet cleaning was exceptional. Looks 100% better than before the cleaning !!!
I love how clean the carpets look and smell after it's done and they're quick and efficient. It's easy to make an appointment, they show up when they're supposed to and they're in and out before you know it while leaving your house smelling wonderful.
Great customer service.
It was amazing how quickly (less than 24hrs) from the time i called until the time he was at my door. This was not the first time this happened w Zerorez so thats very nice. The Technician was incredibly pleasant, easygoing, and competent. He showed me pictures at different points to show me his view and the buildup. He took the time to help in any way possible!! MOST IMPORTANT, My 3 girls and myself have NOT HAD A SINGLE RUNNY NOSE, SNEEZE, COUGH. since he left!!
The air is lighter n smells better
LIFE CHANGING!!
My Family and our sinuses Thank You
Kristin L Relac
Quick, professional, courteous employees!
Donna was super nice, informative and efficient! I love the way my carpeting looks! I don't have to worry anymore when my 8 month old daughter crawls on it and from time to time puts it in her mouth. Thank you Zerorez
Seth did a great job! The carpets look much better.
Mariah was great and explained everything before getting started.
Tech was friendly and informative.
I am an elderly man. I had your service preformed at my home and unfortunately for me it left my house coated in a layer of debris. I originally gave a 2/10 because I was distraught with the way the service went. Unknown to me, this company is 100% about their customer service. Rachel, your manager, contacted me first thing this morning and asked for my feedback. After sharing my story she asked me to share any photos that I had taken. I sent them to her and she called me back immediately to discuss whether or not their other service team could come out and help me clean. Since my service was a few days ago and I’m retired, I went ahead and started cleaning everything. I am not finished but I do not want help and I told her that. She then stated that that in itself wasn’t good enough for her since she wouldn’t leave her own mother or father like this. She then called whoever she needed to and called me back with a resolution. I’m not trying to get anyone in trouble but my furnace filter was caked with debris so I was out that as well and had to go to the store to get a new one. The whole compartment was left with chunks of debris which I thought would be removed with the “furnace cleaning.” When Rachel called me back she offered me more than what I could of imagined in return for my nightmare. I have to say, if it wasn’t for her, I would of shared my negative viewpoint with everyone I know; but since she made me feel like family, I will do the same for your company. I will use you in the future and I will refer you to friends and family. Thank you for your time, thank you for making me feel comfortable and heard.