based on 9632 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More Classes and bigger venue or limited students in class. I currently go to the Surry Hill campus and find a overwhelming students in classes. Good for business but in terms as clients it gets uncomfortable to always be stressed and on the watch not to hit the person next to you.
good time table and range of classes, facilities are great - would love it if you offered a yoga/pilates combo pass.
ps. not crazy about sweaty guys not wearing a t-shirt or singlet :)
great teacher, beautiful space, friendly atmosphere
I was new to your location and found you very user friendly!
Friendliness and cleanliness
Great facilities and friendly staff.
Pilates classes for beginners book up too quickly though so I often miss out unfortunately
I came to an arial yoga class once a few years ago when I lived in Sydney which was fun. The class was great but the administration was terrible. I had issues initially when I registered for the class. Since then, I've had emails confirming further classes that I haven't booked for and asking me for payment for classes I didn't attend. I would not recommend this studio because of all the administration issues.
Friendly and professional, very skilled and approachable instructors
I use the studio at Surry hills. I thinks it's a beautiful space. I think the teachers are top quality. I like that there are spa/treatment rooms there too.
The staff were very helpful & friendly & the atmosphere
very relaxing. I'm continuing on with your classes. I have Lupus
& rheumatoid arthritis & found your classes improved my
energy levels & pain. Regards Name removed
The pilates class was awesome as usual.
People at the front desk weren't very friendly when I signed in. They didn't acknowledge I was there and just talked to each other as I signed myself in.
Sarah was amazing
Very friendly and knowledgeable teachers, beautiful studio and lots of classes
I get plenty of value, knowledge, practice for my money.
The classes are only 45 mins not an hpur like surry hills
New booking system doesn't work , if classes are too full stop selling memberships. I'm questioning why I'm paying for a membership when I'm aucceafully booking into one class a week?
Friendly and effective
The music could be more consistently good across all classes. Can't stand it when teachers play pop songs, find it really distracting and unmeditative.
Also I've noticed some teachers don't dim the lights at all and like to keep the room really bright during class which makes it feel like an aerobics class, not a yoga class. All these little touches for me are the difference between an average class and a really special one, and I know others who feel the same. Thanks
The instructor was knowledgeable, the music, the entire space was lovely. Only thing was I thought the room could be a little warmer on a winters night.
Lovely atmosphere, great teachers
great vibe, instructor had a very soothing voice. class was challenging but not intimidating
Friendly team. I learned a lot!
The instructor paid no attention to students during the class. She did not come around and correct our bodies, nor did she say where we should be feeling a stretch etc. I literally had to ask her what we are doing, because I was getting zero support from her. She started the class complaining about how she had to fill in for quite a few people recently, which just set the wrong tone and energy from the start.
In a class of 6 people such poor attention to students seems ridiculous. I took pliates with other instructors last year with you guys, and they were fantastic, with much larger class sizes.
Please convey this feedback to Alex, because it's bad classes like these that really makes your customers think twice about staying with you. I will definitely not refer you to any of my friends and colleagues now. Your standards have really dropped. Very sad, because after a long period away from Pilates due to work pressures, I was so excited to come back to it with you guys.
Great energy and teachers!
the studio is beautiful and a little more low key than surry hills which i like. teachers are generally pretty great
Lots of classes, great teachers, easy to use booking platform.
More bench facilities in changeroom, aircon, ventilation
Very clean, easy to get to, new equipment, good teachers, easy website, welcoming enviroment
Bright, modern space, fantastic teachers
Classes are well planned, with themes and building up to certain poses.
Good options for progression are offered.