based on 9632 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Try and reduce the noise coming into the room from the hallway hearing people walk and talk loudly is a bit off putting and removes from the relaxing atmosphere you are trying to create. I wasn't sure if there were speakers in the sauna for music. Also I found the shower floor felt like there was dirt and sand on it, perhaps I should bring thongs nextime. But happy that I could use the shower facility for free. Overall it was nice, but not amazing.
I’ve only been there one, great experience. Room compared to Potts point was very busy but was still good
Timetable and location options
Variety of classes
Facilities
Supportive community
Comfy, Clean and feel good
Friendliness and helpfulness at first attendance
Pilates classes are a bit inconsistent by teaching quality. Some classes feel more like Pump than Pilates with teachers pushing the class through high burn sets that leave you unable to walk / practice for a few days. Anthea pushes classes to the point where experienced practicers cannot finish sets.
Teachers like Vee, Narelle and Aneta are excellent, as they balance method with challenging sets, but introduce stretching and active recovery after each set so you leave feeling balanced.
Some other teachers it feels more like a kids play gym jumping through unusual ways to use the machine with no sense of what you’re actually working on.
Teachers should vary and not be robots for sure - but I’d like to see Bml have more ownership in which direction / style so when you go to class you know what you can expect.
The $25 fee for cancelling within 2 mins of the 2hr window also isn’t great.
- great teacher
- lovely room
- welcoming environment
- timetable is great
Beautiful studios, the teachers give attention to every individual.
Love love love pilates at Redfern. Anthea is such a fantastic teacher
Rachel’s class on Wednesday was fabulous.
The teacher was fantastic and the facility was beautifully done. I really loved that you could see the city lights from the yoga room.
Friendly and supportive staff. Good facilities.
We enjoy our 45 minutes of pilates with Emma every week and everything about the studio
The teachers. Many of them are world class.
Great teaching staff and friendly front desk team. Always feel welcome.
Everyone who works there seems very warm and friendly. The teachers are a really eclectic bunch so each class has a different tone. Just all in all a lovely place to be!
Friendly, professional
PLEASE let Pilates have it's licensed music back!
You've taken away the positive energy and deprived not only the students of aural enjoyment but also the teachers who dedicate time to what music is played.
The fact that there is a double standard where yoga teachers can play licensed music but pilates teachers cannot is even more upsetting and disappointing.
You're taking away the beautiful spirit from the class and making it worse for everyone involved. Not to mention that I pay more so that I can do both pilates and yoga.
And the late/ no show fines which are already so steep are also such a deterrent, I've called when I've had to stay back at work which is out of my control but there has been no lenience. Sometimes life isn't simple but going to yoga / pilates is meant to be enjoyed. It sometimes becomes such a punish though.
The ladies also needs a little more attention. The floors are always quite filthy in the afternoon.
Great teachers and atmosphere. Some classes are too full. Like Ari's Open class 5.45 Wednesday- too many people!
Thanks
More Lockers
No Talking in Studios
Price of Membership too high
Very good environment and people. Balanced teaching and very clean studio
Great location, fantastic range of teachers and class levels at different times. The price is good for Sydney studios, although still slightly more than I’d like it to be...
Staff are always friendly. Classes are varied & all teachers off something unique. Love the ease of an annual membership & that I can just log in and book a spot.
Staff are not helpful. Studios have a fancy gym vibe instead of being a nice relaxing place. There are so many good yoga studios in redfern/inner city. I think yours is far too expensive and you don't get helpful, nice, welcoming service you can get elsewhere.
I have never been there
Big classes - hard for beginner to see and understand what to do
Why don’t you ask for feedback for improvement instead of whether we would recommend your business? Please install mirrors all around the room in Potts Point. It’s been mentioned by the trainers that it’s happening for over a year now. Could you also change the morning schedule with options available to finish at 7am - so change to either a 45 minute session or start at 6am. A 7:15 finish is too late for people that start work at 8:30.
Free towel hire for direct debit monthly paying members - I.e those spending $1500+ with you a year
Nice venue, good teacher. Clean, light and bright.