based on 9632 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Loved my time at BML. Instructors we're great, Redfern space was gorgeous and the classes were challenging, but really engaging. Will re-join once I'm back to strength (dislocated shoulder) and have moved house to Bondi
The space. The studio- the classes are challenging. Easy to use. Bought my pass online, when I arrived for a class to sign in used the iPad, very smooth.
When I arrived I was told I was early and to sit down. All fine, although I arrived 10 mins early as it was my first visit and that was what the website said. My appointment was meant to be at 6pm but by 6.15 no one had come to speak with me - I was anxious to be on time as I had to pick up my daughter at 7pm. When I got up to ask, they told me they were running over and to be patient - If I had known this on arrival, I would have rescheduled. I asked if I could reschedule as I wanted to get the full session but they said it was too late. At 6.20 I was taken to the room - no one showed me where the showers were and one girl was rude to me - saying that I sounded sick and I shouldn't use the sauna. The whole experience was the opposite of relaxing - I left without having a shower, feeling stressed out and embarrassed.
Friendly people, good no-nonsense yoga.
Location good routines
Above all excellent customer service.
It would be good if you ran some Matt Pilates sessions.
I know you have your reformers (-:
The space is really beautiful - from the yoga studio to the main entry room. As soon as I step out of the lift it is feel like such a relaxed and safe space.
I love the essential classes and i think some of the teachers there are amongst some of the very best. I love the sense of community and friendly staff
Vicky and Cassandra were super welcoming, checked if I'm familiar with the studio, Vicky also asked if I have any injuries that she should know of. Lovely studio and cosy practice room.
Ensure the beginners were a bit better catered for. I brought someone with me who hadn't done yoga before, I think it might have been a bit tough
Friendly staff and great clean place
Fix the hot water urn! There is never enough hot water in the urn!!!!
I love the studio - in a perfect world there would be another studio in Glebe. My two pieces of feedback are a) my personal preference is for hot classes so more classes at 30, 32, 35 degrees would be amazing!! And b) I'm happy with my choice to be a member, but I can't recommend to as many people as I would like just because of the price point.
Friendly, expert, inclusive, challenging and thorough. Great space and lovely facilities.
The facilities were gorgeous and the staff were extremely helpful! Would definitely recommend.
the place is amazing!
The studio is lovely, but I find the weekend morning classes to be way too cramped. Granted, I got there only a minute or 2 before the class started, but the only free spot was under the electrical/stereo cabinet (which makes a lot of poses pretty tough to pull off). People showed no signs of wanting to move down to make room until the instructor kindly asked if people could scoot down after she came in and saw where I was positioned. I understand the weekend morning classes are the busiest times, but I had booked online ahead of time and was disappointed to be packed like sardines.
Teachers, good number of classes, environment
Everyone is super friendly! Space is beautiful as well
Beautiful studio
Lots of classes
Great staff
Beautiful energy non pretentious
I like the studio and friendly teacher.
I was new to this studio as my one closed down, will be back.
Best yoga classes I have so far! The studio in Redfern is also very lovey - small but charming!
Loved the facilities, the yoga rooms and definitely loved my class with Johnny.
Friendly & supportive staff,
Various class times
Good variety of classes
A place you bounce out of feeling energised!
Nothing
The staff/teachers are wonderful. The facilities (studios, change rooms, loo's) are light, fresh and tidy. It is a lovely, joyous little community.
Clean studios, good variety of classes, small classes, good work out
The studio, the culture the and quality of instruction
Great teachers!! Love the classes. It's a shame there's no relax/chill out room or social activities
The Yoga and Pilates teachers are very nice and helpful. To me it's more than just working out. I'm having a great time when I'm going to the classes. And I absolutely love the location. I'm happy I've heard of this studio.
That you can book last minute and that you can book 10 sessions rather than commit upfront to a monthly contract. that you have so many different teachers to choose from to suit your style.