based on 396 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The product is good, but out of my price range.
Was expecting an estimate on Thursday evening. I have not received it as of Saturday at 10:30pm.
Rep did not arrive on time and we were unable to meet to discuss the (rather expensive in our opinion) quote that he left after he came out to look on his own at the deck that we want to have stained. We have elected to use another company.
Easy to work with.
Price was too high
Your knowledge in the process.
Prices are too high.
Yes. Ur guy was full of it re getting engineer out etc and $5500.00 before we ever got to estimate which was abt $10,000 or $12,000. Had 2 others so far and they never said a thing like that. I definitely would not recommend ur company. Please don’t contact me again. We really had a bad experience.
No pressure approach, very responsive to calls.
Options, professional, and knowledgable...
We might need to downscale the windows the price is very high
Enjoyed the sales experience
Estimate was good! Looking fwd to the work.
I never an estimate. No explanation.
Waiting for the estimate
Your pricing was too high for the project we had in mind. Your manager was excellent in his effort and in his presentation. He answered our questions and gave us the attention we needed. Unfortunately the cost was too high. I look forward to future interactions with your company. We have inside projects in the spring. Thanks Name removed. Phone number removed
no
Timely, courteous and affable. Suggestions and recommendations targeted. Explanation of your products and services spot on.
I thought the estimate, given the minor amount of work, was much too high.
I already answered this, yesterday.
We were very pleased with the price first of all, the representatives and the installers who were prompt and professional...great job.
Thanks
The estimator was very professional and respectful. However, the price is way out of our budget.
Way too expensive.
The estimate was wayyyy too high.
I made the appointment at 7:00pm because that was one of the time slots provided and my husband would be home by then. The tech came at 5:45pm. Which was over an hour early. I was still fixing dinner and tending to my children but went along because he was already at my house. This was our first time getting quotes and after telling the tech our ideas he basically dismissed them because of the price of the job. His only suggestion was if I wanted that much work done I needed a new house. His exact words!! I knew then that beltway builders wasn’t the right company for us. Customer service is important to me and so are first impressions.
They were prompt, courteous, and had a very good knowledge of what they were doing.
Never got a quote
Pricing seems fair, no high pressure sales
My appointment was yesterday, 10/7, at 1:30. The gentleman called me at 2:45 and said he’d be by soon. I asked him why he was so late and he said “they” double-booked him. I asked him why he didn’t call me to tell me that and we could have re-scheduled and he had no answer.
That sent a big, red flag up for me so I told him I was no longer interested in getting a bid from Beltway Builders.
The salesperson never contacted me after I sent him pictures of my gutters as he requested. Also he was supposed to call me Oct 1 at 9:00 am and he did not. Therefore I assumed that you did not need my business and signed a contract with someone else who kept their appointments and called me.
I shopped around before contacting you,and I'm serious when I tell you, your offer was twice as high