based on 2243 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your people are extremely helpful and takes time to go over work needed and what they are going to do. Their help is wonderful. Thank you for your service!
Quality of work
Never received a quote nor did I get a call back. terrible service.
Tom the estimator was fantastic, knowledgeable and trustworthy!
Although your estimator showed up on time as scheduled, we never received the written estimate that your company promised. You just wasted our time.
THe price doesn't change based on circumstances
Gabriel Sanchez was overly talkative and it was difficult for me to get a word in edgewise. He spent nearly 40 minutes talking at me while I was trying to eat lunch over the noon hour before a 1 PM videoconference that I had to attend. Once I got him to get down to the business of making the estimate, I told him that I was going to be in a meeting when he finished and that he would have to leave the quote with me for later consideration. He rang the doorbell while I was in the meeting and didn't hand over the quote sheet as I requested. Instead, he asked to come in to discuss the quote. I let him in and told him we needed to be quick because I was in a meeting. Instead, he talked my ear off for the next 20 minutes and the meeting ended without me being able to rejoin. I had the other attendees talking over my computer speakers and he could hear them the entire time but didn't seem to take the hint.
Overall, the MasterShield product seems to be one of the better ones available, but the BBB rating and complaints leaves me wondering how much MasterShield stands behind its products. And, as mentioned above, I am a bit put off by the pushiness / intrusiveness of the rep.
Yes. A woman who booked my appointment over the phone said there was no minimum for the work to be done. The guy who arrived for the estimate said, Sorry it’s $1250.00.
Very frustrating. Get your message straight.
The technician showed up on time. He was courteous and professional and he wore a mask.
The rep that came out was professional and knowledgeable. Unfortunately the estimate provided was significantly higher than the bid eventually taken, and much higher than the material manufacturer (Trex) showed for the job on their website. Admittedly a relatively small job, which several contractors admitted up front was below the $10k threshold of their minimum for taking on a project. If the rep hadn't been so good to work with, this would have been a much lower score.
The rep that came out did a great job. Friendly, approachable, professional. Unfortunately the job was obviously too small for Allied to consider, and the estimate was more than twice what the material manufacturer (Trex) estimated for material and labor. If the rep hadn't been so professional and up front, this would have scored much lower.
The quote included the total price of both installation and cost of the shutters, but wasn’t broken down to see the cost of the shutters.
Eric was friendly and came within the expected time frame, given the storm the night before. It's been a few days since he came out, but I have yet to receive my estimate.
the quotes were too high compared to two other ones I got!!
Follow up
Way too expensive. Gone with another HOA approved company.
Please, no more communication!
I sent my feedback to Jim in an email.
Just still waiting on estimate.
I like that I was able to ask questions. Even if you were no longer here, I was able to get answers quickly.
Everyone that I talked to were kind and pleasant.
The prices were fair with the product I'd be purchasing
It’s been a week and still haven’t received the estimate that was promised to me within 24-48 hours. Lost my potential business
Too expensive.
I decided to go with Marvin.
The representative, Matthew, arrived within the appointment window. He sent a text with his estimated time of arrival. This was a day when Hurricane Ida was in the area along with tornadoes. He was professional and efficient. I will use this company for my home projects in the future.
Your professionalism and flexibilty
The agent/ sales person who came out was Matt and I thought he was friendly, intelligent and honest. I liked his approach. He is a good representative of your company.
I thought I was hiring a company that was was cutomer oriented and professional in their execution of their work. I have from the beginning estimate (which I need to be revised a second time been disappointed with Belteay Builders. I was told a crew of 3 to 4 people needed to come into my property to complete my projects, one installer showed up with his wife! The work Mr. Ronnie performed was anything but acceptable on my provided VFP flooring as per pictures I emailed 4 times to company. Mr. Angelos (scheduler) said he didn't care about how upset I was about the install and would refund "Every penny" of my deposit. I would need to sign a release prior to refund, still waiting for release2 days later!! This experience has been anything but Professional!!
I really appreciate the professionalism of your representative. He was friendly, informative, and took his time to measure the floors. I look forward to receiving his quote.
I've been waiting for a response from the email that I sent.
Suggestion was I find a millwork to replace the door only. Your prices were very high.
Its customer service and professionalism.