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Client Testimonials
Called in advance, did exactly what was asked, very polite and efficient. Great job and quick.
Love the product, service was courteous and efficient.
The service we received from Amaris was perfect - he was professional, very courteous and fast! We were not displaced for very long. He paid extra attention to some of the more heavily stained areas of our carpet in a very high-traffic area, it looked much better than we thought it would. Thanks for making this process fast and painless.
- Copper Innovations, Inc.
I keep these guys on speed dial … any dirt, doggy poop or urine they are very responsive and do an amazing job both getting the stains and odor out … They never leave a mess and always put down bumpers to protect walls and corners … competitively, priced, great service with excellent quality work … for whatever it’s worth, I’ve used Zero Rez in other cities … one in particular, Tucson, Arizona, and the service
or the quality was nothing compared to what I’ve received In Charlotte ….
The people make all the difference 100 % …
The customer service is AMAZING! We keep coming back and recommending you all because it cannot be beat. You all do a great job with all the rooms and services we have had completed.
The two techs that came out to service our carpet and couch were just fantastic. Called ahead of time, were on time and expedient, curteous and friendly, and everything came out nicely. Would highly reccomend, and will absolutely book again. Roll Tide!
Good service and results
The tech that was sent was wonderful and polite and helpful
The technicians did a great job. They were timely, friendly and communicative.
Great Customer Service !
Great effort to make sure everything went well and was clean as intended. Clearly explained all the ins and outs of each service and pros and cons of those services. Great employee that I would bring back each time I can.
The technician that was at the house did an excellent job. He was extremely professional and made sure to throughly clean the carpet and stairs. The cleaning product used left the carpets looking like new, would definitely recommend using Zerorez.
Service was amazing! They are super friendly and informative. Couch looks great!
I will always recommend zero recommend. Best part of the service was the tech! Thank you for being amazing and you deserve a raise! 🤌🤣
He was good but he missed one little area on my couch.
Service was great and capers were dried in 7 hours, look great
Cleaning is kid and pet friendly leaving the rooms smelling fresh with no fragrances to mask anything. Associate was very knowledgeable and professional and was very quick and efficient with the cleaning.
The customer service was amazing! I was given a very reasonable quote online. The office told me the Technician would call me about 30 minutes before the scheduled appointment & he did. Not only was the Technician Ben very courteous, but he was actually able to show up a little early, which was convenient for me! He explained the whole process & then made sure to give the 2 areas a good look over in case there was anything to be concerned about. He did the job wonderfully! My area rug & son’s carpet looks squeaky clean & spotless! P.S. He also saved a baby snake (non poisonous) he found outside by moving it back into a grassy area away from the sidewalk:) Thank you so much for the great work!
Great customer service, showed up on time, called ahead, very polite, did a very thorough job. Great results after drying.
We like the fact that the drying time is short and the product does a good cleaning job.
Anthony cleaned our chairs and did a super job. He was very professional. There was another guy who helped (I apologize that I did not catch his name). They both did a really good job. I will ask for them again.
Always on time and gets job done in a timely manner. Carpets are like new after they are done!
Everything! Ben did a great job and my carpets look amazing.
On the return visit, the discoloration in the carpet was removed. Thanks for the courtesy to return.
We liked that the products are pet safe, scheduling is convenient and self serve online. The provider made me aware of the timeframe to expect them so i could plan my day accordingly and service was prompt and friendly
Your service techs (Alton & Amiras) have great personalities and are very knowledgeable about their work to be completed. The job was completed with excellence in every way. We will be using ZeroRez again and giving out recommendations. Thanks Alton & Amiras!!!
The service was amazing..
Great service - great communication - great results. Highly recommend .
My tech was super friendly, punctual, walked me through the entire process before and after, considerate, and easy to work with. Would definitely recommend to a friend
Fantastic customer service! I originally rated it a 5/10. Wasn’t bad, but wasn’t great (though the technician was super friendly and professional). We just thought the carpet would look much better, and it didn’t look any different, so we were disappointed. Zerorez immediately contacted me, and wanted to send someone else out. I told them I felt bad and that it wasn’t that big of a deal. The employee assured me that they wanted to do everything possible to make it a 10 star experience for us. So they sent a manager to re-do it. It looks a lot better this time around, and I really appreciated all the effort they put in to make sure it was a great experience!
Very good service