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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great follow up, excellent service technician and good product
My original appointment was for 12-2 arrival time. I received a call to push it back to 3-6. I changed that to 4-6 due to another appointment I had. The person called at 5:50 to say he was running behind and was it still ok for him to come out. Considering I had removed ALL furniture from 4 bedrooms, I had no option but to have him come out. He showed up just before 6:30 and finished around 8pm. After that we had to wait until midnight to put the furniture back in the bedrooms so we could go to bed.
The work was great, people polite, but the timeline was way to over scheduled. If I recommend you, it will be with the knowledge that keeping the timeline is difficult for this company.
we thought they did a great jod
I had to reschedule due to health issues with my kids and I was extremely surprised there was a $50 charge to do so.
The gentleman that cleaned our carpets did absolutely phenomenal though. Wish he had his own business because I would use him all the time.
Won’t use your services again due to the $50 charge.
The technician I use is wonderful! He is very detail oriented and my carpets always look fantastic after he is finished. Very professional and polite!
Friendly and on time
with what your assocate had to work with he did a good job,but there were a few spots that needed more attention after it dried
Was a little more expensive than I was expecting
The no residue aspect, the respect the service person shows toward the customer and the price.
Courteous staff
Quality product
Surface of carpet is clean and the carpet isn't soggy. Very good service and fast. No residue. Thank you.
Great job! Just feels cleaner and does not feel filmy. The area by the baseboards is even clean!
Arrived on time; very courteous and efficient.
No post-cleaning residue on the carpet; no chemical smell; polite employees!!
Extracting most of water from carpeting
Matt was professional and did a great job of cleaning my carpet. He explained my options. He was able to remove a stain that I had considered hopeless. Thanks.
Thank you !
The TowardZero rep was very friendly and professional. He did a great job paying attention to detail and keeping me informed. His work was thorough and quick.
Even though the website said no openings were available until next week for carpet cleaning, I got a call the next day and they worked me in that very afternoon. The tech also sold us on tile cleaning and did all of it the same day.
Servive was great as usual!
The ability to see the dirty water. The call before coming. The ease of making an appointment.
The person who cleaned my house made my carpets look new again. Even got the gross vomit stain out of my stairs. Did a great job!
Fast, efficient and effective cleaning
The technician and service was great. I had a stain he worked on. Unfortunately the day he worked on the stain was very cloudy and overcast. It looked like the stain was completely gone but the next day when the sun came out part of the stain was still visible. What would it cost me to have someone work on that dirt stain again? Thank you.
I like the way the carpet feels, but some situations may need strong detergents. Also, apparently, not good for furniture upholstery containing cotton.
This was my first time using your company. I have my own machine I use at my home often and it works very well. I hired you to clean my deceased parents condo before I list it for sale. The second bedroom closet was not done during the first appointment and the edges still looked very dirty. I did call and voice my concerns and you came back to redo. I had put my own spot cleaner around the baseboards before he came back out. Those areas looked slightly better the second time. The closet that I did not pre treat still looked dark around the edges. I then sprayed my cleaner around the entire edges and took my machine over and got a lot of it out. The water in my tank was very dirty even after you had cleaned twice! I feel like the majority of the carpet looked very nice, but since I had to do those edges myself after two tries, not really satisfied:(
Great customer service. Very friendly staff. Loved the way the carpets looked & smelled fresh. I will definitely be calling zerorez again & recommend to my friends & Family.
The carpets look great and the service rep was very professional at every phase of the job. I believe his name was Andy. Really nice kid!
I have always been extremely satisfied with the service and technicians.