- Phone: 317-388-5141
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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The areas I pointed out to the technician were addressed and the stains were removed. The carpet was dry in a couple of hours. The technician was professional and polite.
Carpets are always clean smells good and looks fresh. And always on time
Adonis did a great job.
The technician did a wonderful job. He was very professional, courteous, and informative.
easy to schedule; communicative throughout; easy to change appointment times; job well done. thanks.
Easy to work with, scheduled quickly, good price, on time, friendly, carpet looks fantastic.
Our service rep was professional and very nice to work with. We will definitely be using your services again and would recommend you to others. Thanks!
Great cleaning, zero smell.
Great job, easy to schedule online, professional and punctual
Great service! Will be using again. Zach was the best
professionalism
Prompt, looks great.
Great work
Furniture and carpet look great and feel clean! The service technician was very nice and did a wonderful job!
First time to use your service. The tech was really thorough and explained everything!
I love the voice on the other end when I call in. The technician, Tyler did a fantastic job!! He was a delight when he called me 30 minutes prior to my appointment time. When he entered my home he was very polite, he did his work, explained everything, excused himself to clean up before presenting me with the bill. He was awesome!! I used Zerorez four years ago and I will continue to use and Zerorez!! Thank you
Kathy Kuhn
The service was very good
No chemicals, fast service, great quality job!
The tech was very thorough. He was also professional and paid attention to detail.
Punctual, polite, and very efficient! Great quality service at a good price!
Carpet looks like new. Tech was educated and informative. Very comfortable with the COVID precautions that were taken.
I'm so glad he took two hours to clean carpet. My (off white) carpet is so clean, it looks brand new. There were so many bad spots that I was thought were there permanently. They're gone!!! This is the best carpet cleaning I have ever gotten!!! And I thank you.
GOOD JOB ON CARPET....
Was hoping spots would go away but actually they look worse — the water took the spotting agents out of them and now they appear darker
Loved it house smells so good. Tyler did a great job
I am very pleased from the service I received from this company! Matt was very professional, courteous, and informative. I will definitely be using Zerorez for my future carpet cleaning and upholstery services. I’m just now seeing the 25% off for first responders, so I definitely will be getting my carpet cleaned soon!
Our serviceman did a great job
Very professional! Explained everything very well. Even offered to do a very small room for free. Would definitely recommend!
For starters,the technicians were great. Unfortunately, half of our grout was pulled up during a grout cleaning. Someone else was sent and after trying to clean one tile he simply said “yeah there’s not much we can do”...I spent about $200 to have the tile cleaned and now will have to spend who knows how much to have my grout fixed (it is 2 different colors now...looks terrible). I am very unhappy that the tech did not stop as soon as he saw the darker grout coming up and that more was not done or offered to make this right.
After using the same company for 10+ yrs, decided to try your company after hearing & receiving various advertisement info. First experience was not good. No real overview at all initially, and not sure what happened within process, but carpets looked horrible (with dirty streaks all over all 3 rooms of carpets), was assured it was just water & once dry, it will be gone). AFter 24 hrs...carpets looked worse than ever before, so we called back to ask that another rep (more experienced rep) come out to re-clean & correct. Customer Service stated no openings for 8 days later (due to no openings). Why we would be pushed back to the end of line again was just another example of "poor management or training". My husband then called right back to demand we have been inconvenienced already & not willing to wait another week while 3 rooms of furniture out of place to wait once again for your co to fix error. On a Positive Note: Your company did rearrange for a rep to come the following day, Matt was his name and very professional & much more engaging (and explained the process). He did an excellent job of cleaning & "correcting the issue" from our first rep/cleaning experience.