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based on 1383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think you have been kept well informed of the on going issues Amanda. Most NND responses have been reactive rather than proactive. I have had to really be persistent to improve on the initial care and on going care that mom receives. No effort has been made to suggest ways in which First name removed's care can be enhanced - activities/routines that NND could and should identify that could provide variety and stimulation for First name removed - very little creativity in her care plan. A care plan should not be static. Ongoing supervision and monitoring feedback on the companion and care plan is lacking. In terms of developing a "relationship" I think the companion does an excellent job but there is much more to the job than having just a positive relationship.
I haven't experienced the services first hand so these comments relate only to the initial interview time frame.
1. Company vision and mission is correct
2. Interview personnel top notch
We appreciated the all help and care received for my mother Terry Moir during late March and April 2010. Mum was doing fairly well up until June 27th and then passed away very unexpectedly and suddenly from septicemia at U of A hospital on June 28th. Had Mum lived longer, I would have requested your help again with extra additional care services to supplement her long term care.
Could I request a detailed receipt for care services paid in full during 2010? Please mail to my attention.
Many thanks, Jenny d'Obrenan