- Phone: 604.228.4357
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based on 2009 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kirsten and Freddie are doing a great job. Thank you !
Friendly & efficient
Found me last minute coverage in emergency. Listen to what I am looking for in caregiver and tries to match.
Long term worker Cindy very skilled and supportive, so I always feel better when I know she is coming.
She's great!
Care aides are good, but often very rushed. Scheduling is inconsistent and not always responsive to client needs.
They are nice people and they know what they are doing
Care giver left dizzy patient on own to report to me his symptoms
Your team on the Island provides great service !!
we would have liked to have visits times closer to Mom's schedule for feeding my Dad,
resting times / nap times. (the older caregiver spouse schedule for rest / nap times)
I know it is difficult to accommodate all scheduled visits.
Update scheduled visits with possible adjustments.
Really enjoyed and valued the work and effort that Maddy made to provide service.
In fact, I didn’t need her.
Sooo, I cancelled.
Overall I’m pretty satisfied with the program. I was uncomfortable with one of the assistant girls I had. I am very happy with the emailing girl.
They are very knowledgeable in setting up the Cycler machine..
After care of used materials done properly.
Aiso punctual & dependable in arriving for work.
Courteous to client.
Your people are knowledgeable , and friendly. I highly recommend them .
The. Nurses are all very friendly
Many various reasons
Service is good only on certain caregiver.
Understanding the scope of work fair.
Easy process to set up the appointments, outstanding care from a very competent, attentive, personable, and hard-working caregiver. Outstanding from start to finish!
We were impressed with the pnctuality of our nurse, Kavita, as well as her knowledge and general personality. Thank you.
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Because you provide a service of skilled nurses that are professional, kind and caring etc. I gave them the highest score because they deserve it !!
I would be happy to recommend them to anyone.
Again thank you,
Tim Wall
Reliable and most helpful
In particular, both Kyle and Paul we’re much appreciated
Naz the caregiver who picked me up was very professional and asked me when I got back to my home if I needed anything and make sure I was feeliing well after my procedure.
Thank you
First name removed
Excellent, skilled and kind caregivers including Cindy and Ariane, choice of caregiver, same person each time, arrive at time booked chosen by me.
Would like possibility of shorter sessions but I see how that could be difficult.
Excellent care.
I would have givem higher bur only 1 care aide that came to my home to provide services did indieed do just that out of the 7+ that did come by. The Sceduler was informed that no males are to be booked for our service and yet we were sent 3 males all within several days to a week apart - this is totally unexcusable. I found the care aides at other company were kinder and tended to their activities in a professional way and developed a friendlly rapport with the patients over time which was nice as socializinng is important piece to recovery in some cases. Bottom line, I would not rebook with Nurse Next Door specifcally due to the sending me a male aide 3 times was just unacceptable.
Appreciate the nurses that come everyday to assist my elderly father.
you have great service!
Service is responsive, but schedules change frequently.
Most of the care aides are fantastic, however there are a few that leave a big mess in the kitchen and bathroom and leave lights and cupboards open when they shouldn't be.
My biggest problem was my brother finding about 20 used rubber gloves in our front garden. Instead of throwing them away inside especially since there's a trash bin right by the door, they throw them in my garden.
But the few regular ones that are good at what they do are really fantastic and go above and beyond.
Elham has been great
We were impressed by nurse Joddie's knowledge of the kidney dialysis program as well, of course, as to programming the cycler. We were pleased with Joddie's personality as it blended very well with our personalities and made us feel relaxed. Thank you.
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