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based on 2009 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Most of your aides are caring, efficient and very clean
Joddie and Angel have both been very reliable and accommodating.
Great to have the assistance with my family member.
they are capable, kind and know their talent.
All of our care givers are friendly, and upbeat .
Patrick and Kate are both very caring and competent. They have succeeded with my father where hospital nurses and other professionals have failed. They are just excellent.
I requested fewer male nurses and now i have more than 1/2
Workers don’t know what they are doing
Not organized
Not professional
Not equipped with supplies
Excellent service
treated like gold
Emma Benson goes above and beyond her duties. She has brought me extra supplies when needed..She also has a beautiful personality. She’s beautiful inside and out. She’s exceptional.
Best care&professional
Joyce Ann one of our nurse is very very caring, help us with the stocks when we almost run out of 2,.5.
I am concerned about the large increase in the hourly rate. I only hope that my excellent care giver, Anne, will see an increase in her wages. I don't see any reason why there is a $149.00 monthly payment. It doesn't seem to do anything for me. If you are trying to keep seniors in their homes, this is s funny way of doing it.
Hello . your nurses are very professional, courteous, reliable, polite and knowledgeable. They know their duties and are always happy and always on time. Highly recommended and excellent service and they are very caring. I give them 10 out of 10
Thank you very much
First name removed Chan
I love and like thier service. They know what they are doing. They are friendly too.
Continued lack of communication between NND management and patient. I’ve said this before with no response.
Julia was an amazing resource and very helpful to us during a very stressful period for the family. Bryan was an excellent care giver. Very compassionate, capable and trustworthy. We were very pleased as a family with Nurse Next Door overall and the individuals we interacted with on a daily basis.
We have been very happy with the care Jacques Theo Galano-Tan has given to my husband Name removed.
Theo is very courteous, kind, patient & friendly & he is great with doing the exercises with my husband.
We have appreciated Theo”s care to my husband.
Thank you Theo on a job well done.
Julie Last name removed & Name removed
The pleasantness of all the women who helped us.
I get mentally tired of set up and take down.
My nurse that comes literally makes my world a little bit better !!!!
I appreciate the serve whole heartedly
She's kind and i dont feel uncomfortable I'm my own home.
Ask me in person?
Reliability and medical knowledge
They come on time and they are friendly
We have been lucky for the last year and a half, to be both looked after by Nurse next door every morning. The daily sponge bath, Peri care, dressing, and weekly showers are absolutely necessary, given both our medical conditions. ( even more so after this week in RGH ! )
Unfortunately, the tasks allowed in the care plan do not include any light housekeeping, so it is almost impossible for the 84-year-old husband to wash the floor behind the toilets, vacuum anywhere, and even bend down to pick up spills, etc., on account of his arthritis in the knee.
For all the tasks that we are allowed to receive, we are extremely thankful… And, despite a few blimps of multiple CareAides being totally un-suitable for us, we now have the absolutely perfect mix.
VANESSA, FARANAK, MELINDA, AND CHERRY MAY are irreplaceable…( and I mean it !! ) Vanessa cleans up the bathroom and BathFitter shower so immaculately, that people ask if it is BRAND NEW ! The others do all the chores they are permitted to do , perfectly, including “companionship” for seniors. They are all superbly fastidious at Peri-Care, too.
I feel very safe in that crucial department.
A Score of 10 for all 4 of them…but for Vanessa, more like a 15.
Name removed ( 74 ) and husband for 47 years Bob Hamilton ( 84 )…Phone number removed
Very good service and very responsible in what they do. I love your nurses they too are friendly
They were lovely, very young people who clearly were unsure how to help me with anything other than moving things. No food prep or personal care.
Great service
Great services so far. But 1 week is a short time.
Your nurses came mostly on time. They are friendly and warm.