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based on 2080 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
your staff do an excelent job. no compaints.
I have a special needs 18 month-old with various medical issues and we qualify for nursing care through public and private insurance. I specifically asked if Nurse Next Door provides pediatric nursing care during my initial consult - which was answered yes. The main nurse (who was scheduled most of the days) who came did not know how to change diaper and never had held a baby in her arm. She asked very insulting questions such as which parent the genetic defect come from, if I did any drugs or something while I was pregnant, my age, race ..etc.
I asked to change to a nurse who has an experience with a baby. But the care designer did not have anyone who has experience with a baby and tried to tell me that the nurse can learn to take care of a baby in a couple days (It took me months to take care of my own baby - I don't believe anyone can learn to independently take care of a baby instantly like that) and so we cancelled the service, which we were told to be charged for the week of service before it can be cancelled - Ok, I am fine with it and pay for the nurse to at least sit on the couch and hold my baby while I can do other stuff, I was really just trying to find the right kind of care for my son. The nurse called in sick the next day and so the contract was cancelled immediately since I did not want a substitute.
Now on the invoice, we were charged concierge fees of $149 six times for 3-hour nursing care services provided five times. Maybe this is a mistake to be fixed - which I don't mind to be charged $745 extra and be refunded later. But if I did not look at my invoice, this is simply taking advantage of elders and people who are going through hard times physically and mentally.
This is my first baby who was born with lots of challenges - how unlucky! - we as first time young parents trying to survive one day at a time - trying to live a life - work and make a living - trying to not sink into depression - all this while taking care of my baby who requires 24/7 care. I hope you have 1 ounce of sympathy and understand why I give you zero rating here on your private platform.
We find some of your nurses rude and uncooperatve.When asking guestions.
Excellent service..very professional and kind service..thank you
the nurses are very professional, knowledgeable, courteous, ,polite , happy , and they know their duties, and always on time.
The total work involved, especially emptying the residue bucket became too heavy for us.
Very efficient polite helpful
they take very good care of the patient nice and polite what eals we can ask for
Care ---Aids are not coming properly.
Reliability and professionalism
You are available when we need you and that you are very professional.
Staff are very kind and professional.
Has been a great service provided.
Continuity and two many different nurses
Efficient, on time, thorough, super friendly, seem to ENJOY their job. Telephone schedulers very friendly and accommodating, too.
My nurse, Sharon Hayes
Some were not perfect but most were very good. They were all very pleasant.
The caregivers were very good with my mother, who was quite reluctant to have help. Cecelia, particularly, did a great job.
Inability to give me assistance before 11 am
Some nurses will leave right after without cleaning up. For example, leaving the towel in the sink and not changing the washroom garbage. The one we dislike the most is that they don’t check if the toilet is flushed all the way and it leads to a clogged toilet, which we have to deal with after.
I was informed I would be sent someone with a personality that fits mine.thr
The person is fine for simple tasks but hardly a similar personality.
Professional
Our caregiver has been a wonderful addition to our team; kind, caring and very helpful.
Nurse Next Door set us up quickly while taking into account all of our needs.
We feel very supported.
Friendly . Down to earth girl . Knowledge ble staff
My Father received excellent care by the caregivers. The only reason my score is not a 10 is due to the problem we experienced with scheduling when his care was cut off due to a misunderstanding with the end date he was supposed to receive your services until. It was officially until October 5th and it was read as May 10th - 10/05 and 05/10.
Special kudos and thanks to John Steele, Paul Guillena and Josh Dumalasa - they were amazing with their care, attention and kindness towards my Father and our family.
Carol our nurse is very helpful and she answers all our questions reharding patient.
The immense lifting of a burden we cannot carry ourselves.( my husband and I).
Reliability.
Very good, come on time.no. Problem at all.
Knowledgeable, caring and kind nurses. Couldn’t do it without them!