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Customer Testimonials
The customer service was exceptional. Kirk in sales went out of his way to help me select the right bike and made sure it fit correctly. Then he encouraged me to take a thorough test ride before making my purchase…Thank you!
Great service!
Great customer service. Never get disappointed visiting there
I love my bike!!
Very open, and patient in answering all my questions
Shoes
Quality of bikes, reputation, trade in rir kid's bike program. Friendly and knowledge sales staff.
The service is very good and the persons who work there are very knowledgeable and friendly.
Incredibly helpful staff! great vibe in the shop, such positive energy.
Friendly staff. Quick service. Clean store. Good pricing.
Many items on display, good customer service, well organized store
Kirk at Villa Park Trek was AMAZING! Great customer service, attention to detail, courteous and professional.
Clear diagnosis and friendly techs!!
Great service
Came in too get more info on my front shocks, the team helped me with all my questions, and gave me pointers on some local riding pages. My new hometown Trek store! :)
Best bike shop around. Highest quality products, and super responsive service.
The staff is extremely helpful and efficient excellent service. Very friendly
Nice service people.
Very good customer service
Very friendly service
We were extemely happy with the customer service and the great trek bikes , Ethan is very accommodating, we will be lifetime trek people from now on
The technician was great. He was very patient and explained everything about my repair. Highly recommended!
I liked how your staff took care of my needs. Even though I didn't know the name of one of the parts I needed they easily figured it out and provided good directions on how to repair my bike. I'm back on the trail now and appreciate your store for getting me there.
Friendly, helpful service. Excellent communication. Reasonable pricing.
Knowledgable and friendly service.
Very fast and friendly!
Very knowledgable and thorough when discussing my bike.
Quality repairs on my old bicycle.
Very good explanation of what my bike needed and what they did to the bike in the tune up process. The bike was ready before the expect date they originally gave me. Very pleasant, friendly service.
The people working that day were so helfpul. It was nearing end of day, and I came in with a request to service bike tires. They first tried to reseat the tire and were able to improve, but recommended if I rode the tires and still felt the same tirewall bump out issue, recommend replacing them. I ended up going with new tires and tubes as the cost was reasonable, and they worked it in right there and was out the door in about 15-20 minutes. I appreciated the patience and service I was given and ultimately felt good about my decision to just get new tires. They're on my bike now and am looking forward to the next ride.