Customer Testimonials

Very friendly service and staff

Good products and service

Knowledgeable service oriented friendly attentive staff that did whatever it took to get me back on the bike to finish my ride.

Service was amazing. I needed my bike assembled and they were great at getting it done right away. These guys really care about their customers!

This is my second time at Trek Village cycle.

I had a tuneup of the bike with a few other changes. The bike rides if it’s brand new.

I’m very impressed with the service and will be bringing my other bikes to the service center. I will also tell my other bike riding colleagues.

Thank you. Please don’t change.

I’m sure you’ll be the most successful bike shop In the area as word gets out.

First name removed D

Excellent products, friendly, competent service, and excellent customer service.

Excellent. Great products at a reasonable price. Knowledgeable staff. Clean and tidy store. Outstanding experience

Polite and knowledgeable service staff. My questions are always answered, and I love browsing all the merchandise in the store.

Great service

Efficient and knowledgeable staff.

Great people, talented technicians

Honesty, helpful

I was very happy with my bike service. They were friendly, helpful, fast, and reasonably priced.

I brought in a vintage bike and Kirk was on top of it and now it’s rolling agin for a third generation in our family. Thank you Kirk !!!

Excellent and courteous service!

My wife and I are relatively new to Trek bicycles (2-Checkpoint SLR-7s), we've had them for just under two years and have put a few thousand miles on each. The bikes feel perfect for the type of trail riding we do daily, and we would change nothing.

The unexpected benefit of owning Treks is the service we have received at both the Villa Park, IL and The Woodlands, TX stores as we have homes and ride in each city. What stands out is the consistency and reliability of each store despite being over 1,000 miles apart. Rather than transporting our Checkpoints when we transition from Chicago to Texas for the winter, we are discussing the purchase of two additional bikes so we can fly back and forth and still be able to ride in each location at any time of the year. Given the brand experience we have had with Trek, right now it looks like they would be Checkmates.

Name removed

Service is friendly and lnowlegable.

Love the quality and knowledgable customer service

Nice people

I ordered a bicycle online and had it assembled at the Trek Villa Parlk store. The experience was great, the staff were helpful and friendly, and the bicycle is amazing. I rode over 11 miles home from the store and cannot wait to ride it again!

My son said it feels like a brand new bike after the service.

The staff at this location are top tier for knowledge and customer service. This bike was a very important purchase for me and the staff was helpful, knowledgeable and patient. Will be back 100%

Friendly
Good inventory
Knowledgable

Kirk did a fantastic job on repairs!

Kurt the service manager was amazing at handling my warranty issue. This shop got me a whole new frame latest generation for a chronic frame issue I'd been having. They went above and beyond even covering some parts that weren't supposed to be included. Would definitely recommend this store for work or trek related issues.

Very nice trek store w many accessories.

We appreciate how kind and patient the employees are, always taking the time to explain things, as well as telling us the cost up front.

Very friendly and knowledgeable staff.

I got good information and guidance when I bought my bike. I recently came in for service and the staff was courteous, attentive, and did a great job. I have confidence in them.

The employees walked me through getting my first bike setup. Have ridden 30 miles since purchasing a few days ago and has been smooth and fun.