Customer Testimonials

Flat tire fixed before I chose new gloves. Efficient

Thank for fixing my bike . I will recommend others your service was great, from beginning to end 🤗

Got greeted right away by a technician about potential repairs, he talked over the concerns I had and ended up getting the bike fixed within hours and I had an idea for the timeframe for the more involved repairs that wouldn't yet be a concern.

Also got help getting a new helmet. Great service, thank you.

Great selection of Trek bikes and extremely friendly and helpful staff!

great service!

I’m kind of a bike nerd. So, everything

Good helpful people

Ethan at your Villa Park (IL) store was incredibly helpful and patient and I love my new Trek Domane bike!

First name removed

Great service. Bikes look amazing

Friendly staff and great bike technicians.

I'm just very glad to have a quality local establishment I can support.

I really appreciated the attention and advice I got once I walked in. Great selection And great staff.

Great customer service at the villa park store. Bicycle rides effortlessly

Great selection and very friendly and helpful staff!

Great friendly service with a great spring tune-up to my bike!

Kirk and service team was great and well informed. Advice was great and spot on.
Took a couple of weeks! ARGHH ?/ But just got the bike back and it's like new.
Ready for the season. Nice to know we have a quality wrench to keep our bike in servcie.
Thank You
First name removed

You honored warranties without objection

Clean shop, professional staff, knowledgeable staff (Ken was fantastic!!)

Repair team was very helpful and explained what they were doing

Great customer services. Purchased a new bike for my teen son for his birthday. The experience was easy and was son loves his new Trek bike.

just talking to the staff is always fun to do welcoming ftmp

We just purchased our 6th bike from J & R cycle. This one was for our six year old…J & R always sizes our kids just right so that they grow into the bike and it lasts them for a long time. The customer service is stellar, and they made our daughter feel quite special while picking out the perfect bike. We always look forward to visiting their store, and always walk away feeling confident in our purchase. We highly recommend J & R cycle!

Excellent customer service!! Been coming to this store for years and will continue to only go to the Villa Park store.

Professional and fair pricing. Bike repairs were completed by when promised.

Provided great service!

More than pleased with the new owners.

Friendly staff, very knowledgeable. Helped me pick out a new bike.

We had a good experience and Ethan was very helpful.

Team was able to work with us to get the bike, color and size that my son wanted.

All good