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Customer Testimonials
Workers are very knowledgeable and are more helpful and pleasant than almost any other store of any type!
Very nice to work with. Tune up on bike was good experience, right on time for completion given.
Super fast service and easy to deal with
the guys have done a great job recommending solutions and providing quick, transparent/affordable service
Excellent customer service. Quick turnaround on repairs.
I found the staff to be informative and friendly. I liked that they took the time to explain some of the functions of my bike and the price for the repair was very reasonable. I will definitely be back as I need things in the future.
Service is professional and courteous.
I many need to bring my Pinarello for some service
Very knowledgeable and amiable staff and owners.
Solid work and expert advice always!
It all works as expected.
This bike shop recently became a Trek corporate store from being a locally owned business. I've been a customer for several years and was a little concerned about the recent transition. The old owners and staff were great to work with, and they were the reason I kept going there. I could buy a lot this stuff on the internet, but it's the personal service and expertise that kept me coming back. My recent experience was just as fantastic as it was prior to the change. Kirk has been going above and beyond helping me with my unique issue. Well done Trek keeping this feeling like a locally owned business!
You have very kind and smart people working there
Repair dept is very good. I trust them to give me the right answers. I also trust the salesman Ken.
He knows his stuff.
They were amazing and listened to exactly what I needed and what I was going to use my bike for fitting me with what I hope to be life long needs
I walked in for a tire repair. A young man working in the shop immediately greeted me and my 3 1/2 year old grandson. Asked questions to clearly understand my concerns, confirmed what he heard and then quickly fixed my tire with a new tube. I also purchased a tire repair kit from him. We had fun looking at bikes while we waited. Total time in the shop was 10-15 minutes.
Thanks for your excellent service.
Very good service
Quick and friendly.
Friendly staff
Professional work
Clean shop
Great service
Very much recommended.
Great advice and help.
the service techs replaced 2 tires and 2 inner tubes while I waited...took them less than 15 minutes
The service team handled my warranty claim for me and when there was an issue with sram providing the part in a timely manner, the team at trek villa park tracked it down for me and had my bike back to me so I could get back to riding.
Very helpful staff. Fast service to fix my tire.
Tune up included with new bike purchase was great! Great service personnel.
Great experience. Very helpful service
I was thoroughly impressed with the knowledge of the staff as well as their willingness to listen to my specific needs and use case before recommending a bicycle. After riding it a few times, I can say definitively that I made the right choice. The bicycle itself is excellent.
reasonably priced and delivered on time
The staff was fabulous every time I’ve gone in to the store and Mike new bike is equally as fabulous
I had my 20 year old Trek comfort bike serviced recently. They replaced a flat tire and gave it a tune-up. I was exceedingly impressed with both employees who assisted me and am very pleased with the quality of work that was done as well as the timeliness of the completion of that work. We will definitely be back and will recommend this place!
Reasonable pricing. Realiable on delivery time. Courteous service.
The staff at Winfield where I purchased my bike and the staff at Villa Park where I had the bike outfitted were highly knowledgeable about their products. The shops were clean and well organized with a generally friendly atmosphere. The saleswoman at Winfield showed me how to properly mount a tall e-bike and gave me plenty of opportunity to test ride it. In Villa Park once the fenders and lights came in, it took less than a day to have them installed. Same with the rack when it came in. Everything was installed well and solid.