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Customer Testimonials
Staff was great, courteous, and prompt
ever thing went great had a tune up on bike everthing working well
The service is fantastic. The product is well made. I like that the employees are very experienced. They know biking.
The repair job was done quickly, and the bike worked well after I got it back home. From my previous experience with Trek aka J & R, I expect this, which I hope will continue for many years to come. The employees are very professional, and treat the customers with respect. Keep up the fine job!
I can't remember the name of the mechanic that helped but he was great. Helpful and knowledgeable
Great service. Thanks.
Guys are very professional and helpful. They will answer any questions you may have.
Excellent customer service! Answered all questions and provided only necessary repairs. At no point did I feel I was being upsold. Needless to mention the repair was done right and at a great price. 10 out of 10 in my book.
GREAT JOB MY SON LOVES HIS BIKE!
The Kirk was above and beyond. For the $35 I paid for the repairs, I feel i got so much more. He was very knowledgeable, friendly and competent. Repairs were done in about 15 minutes. On a scale of 1 to 10, Kirl was 100! Thanks again, Kirk.
Team was extremely helpful
Service was fast, thorough and friendly. Tech was knowledgable.
Convenience
Trek is a given trustworthy brand. The best attribute about Village Park Trek is the staff. Informative, nurturing and professional.
The sales staff went through each bike I was interested in and gave me informed information, making it easier for me to chose the right bike for me. Excellent service!
Outstanding service. Kirk quickly assisted me when I experienced a rear tire flat.On the following day, I was riding my bike and noticed gears were not changing as well as it prior to my tire change.Kirk quickly assisted me even prior to the business opening.
I greatly appreciate this kind of service. I’m a lifelong Trek biker. I purchasedmy first track bike back in 1991. I’m happy to have this new Trek store and service center in DuPage County.
I have told my fellow bike riders
Many thanks,
First name removed
Ethan was extremely helpful. Educational salesman without pushing product.
Quality
Very nice staff made buying my kiddo
Her first bike a breeze
The mechanics make the shop what it is. My
time up came out fantastic! Ross the mechanic is the man!
Always great sevice!
Quick and friendly service.
Sales personnel are very knowledgeable in their trade. Also they are well versed in equipment that will make your ride even more enjoyable! I worked at a sportshop so yes very good service and professional as well. Thank You.J.V.
It was a great experience. No fuss, easy, great customer service
I bought a bicycle for my son's birthday. The people helping were very kind and professional. I was asked information regarding my son and from there, he gave me suggestions. They gave me enough information to make the best choice in purchasing the bike. I felt comfortable, and without pressure. It felt genuine. I will definitely come back to this store and recommend it to friends and family.
Friendly and informative.
Simple tire fix but I would recommend this shop to anyone.
My rear brakes needed repair. I brought my bike in to Trek, and Kirk knew exactly what needed to be done. He was able to replace my brakes under warranty. He thought it would take five days, and he got it done the very next day! He explained everything to me thoroughly so that I could understand. I would totally recommend this shop to everyone! They are friendly, knowledgeable, and work for the customer.
It was all very well explained before any work was done.
Great products and top notch service
Loved the time the gentlemen took to look over my bike, assess and give feedback. The upgrades and service were first class. Thank you for getting me back on the road again!