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Guest Testimonials
Always very clean. Friendly staff!
Clean theater and friendly staff
Clean place, friendly staff, great snacks.
Theater was clean and staff was helpful and friendly. Chairs were comfortable and concessions were good. Thank you!
Easy to use even for an older person
It was easy, walked in and showed my
Confirmation number and was immediately directed to which theatre we were in. Got our snacks at the counter and all employees were ready to work. I went on a week night with a movie that was almost out of theaters so it was pretty slow traffic wise… I haven’t been in a long time to this particular theatre when it’s a busy time.
A lot of space and seating
Everything
Great theater, great selection of films & showtimes. Keep it up!
Once I figured out the check in process, it was so easy. The theatre was clean, everyone was friendly and the prices were typical. I would definitely go back to this venue.
The theater is always clean, well kept, the staff is super friendly, the lines are crazy fast, the bathrooms are spotless, prices are solid, I have ONLY had perfect experiences at the Grand!
Theater was clean, love the seats.
Absolutely loved it, the movie and pop corn was amazing. The only thing I didnt like was I felt like the whole theater experience was taken away with not being able to walk up to the windows outside to check in and purchase tickets and having to go inside for tickets and to show we purchased tickets online. Other than that it was a amazing experience.
Theater was clean and staff were friendly.
Clean Theater
Comfortable Seats
Good sound and screen.
I love the movie theater, food,,recline seats, snacks, and rewards and also the smileing faces.
Convenience and food options
Kid friendly
Easy access, comfortable seating, good AC, delicious popcorn!
Really enjoyed the seating. I wish all theaters had the reclining seats.
Discount on Tuesdays.
Best theatre around!!
I’ve lived in and around Winston-Salem my whole life, and The Grand 18 has always been our theater of choice whenever we want a true cinema experience. It offers comfortable seating, great concessions, and a better atmosphere than any other theater in the city.
We recently attended a showing and unfortunately found the screen to be too dim. The manager gladly refunded us, as expected, but what really impressed me was how the team followed up afterward. The Theatre Director, Trey, was kind, professional, and proactive in ensuring the necessary repairs were made. He also went out of his way to inform me about improvements that had been made to other auditoriums, which I was previously unaware of.
It's clear that they take presentation quality seriously and genuinely value feedback from their patrons. The Grand stands out as a theater for people who truly care about the moviegoing experience.
It was easy. Chairs were comfortable. Employees were very nice.
fun, great staff, good seats
Good movie and know this theater very well. Love you have elevator to imax theaters. Disable veteran.
They have upgraded! I haven't been here in years! I was going farther to go to the competition. The speakers are now better, and the seats arent falling apart anymore!
Few people at the movie I attended.
Love the rewards program!
Theatre is comfortable and clean. The staff is imcourteous and helpful.