based on 259 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, work done professionally and at a reasonable price.
I have been a customer for 40+ years.
Friendly service and willingness to help. Always have what we need to get back to peddling.
Customer service is great!
Great personable sales and service!
This is not the first bicycle me and my wife have purchased from Rich at John's Cyclery and it won't be the last!. His Sales & Service are top notch. Any questions about anything, you are going to get an honest and professional answer. If you are a beginner or expert, check them out, you won't be disappointed..
Customer service was excellent!
Great customer service! My daughter loves her new bike!
Very friendly and helpful staff.
Service
The bike and the customer service was amazing and they even offered to help if there ever was in the future anything wrong with it. Thank you.
I received great service and was given a chance to try several bikes. So appreciated the help.
Excellent Service
Very accommodating to their customers.
Outstanding service
I especially appreciate the kind, patient manner in which we were provided information, advise, & assistance. We'll be loyal returning customers, because of this. Thank you!
I got exactly what I wanted at reasonable prices.
Rich and his team are excellent in the way they run the shop. Great mechanical service with a huge inventory. I like that they will talk bikes and show you bikes, but there is never a pushy or hard sell. Just good honest people.
Professional employees and quality work
seems to be honest in assessing what my bike needs
The employees and owner were fantastic. They worked with me to get the right bike and were care and ensured I had all that I needed and wanted.
The service is great. Personal service for all levels of cyclist.
Professional service
Quality service an equipment.
Super awesome folks and service!!!
Quality & service
Johns is great! Staff is always knowledgeable and friendly. 10/10 recommend these guys!
Friendly staff
John’s Cyclery carries a wide selection of bikes and sizes, the customer service is personal, and they seem genuinely interested in getting the person on the right bike.
We have bought 3 bikes from this shop, most recently one yesterday. My son is in the no man’s land size between the 20” and 24” kid sized options. I initially wanted to jump to the 24” so that I could avoid having to upgrade him again so soon, but after making adjustments to the 24” and allowing my son to try riding it around the parking lot in the back, we all came to the conclusion that it was a little too big for him to be comfortable right now.
The shop had a 20” bike and it was the right solution. I also grabbed a new helmet for my son while we were there and the owner took the time to ensure the right fit before we left. The owner and his daughter are passionate about bikes and they are very kind and patient people. From my experience they run the business with integrity and it feels good to support businesses that do things the right way. We will continue to buy our bikes and have them serviced at John’s Cyclery.
Great people.Go out of there way to .make sure you get a bike for you and your needs..
Informative and thorough!