based on 259 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service I get is just awesome. Every one is very knowledgeable and takes their time to chat and explain things and don’t mind me blabbering lol
Timely and personal
Good service and reasonable rates very fry people
Rich spent time educating me about my upcoming trip and has a wealth of knowledge and experience he is willing to share.
Good service
Close to my location
Great service, quick turn around on work to my bike. I appreciated text and email to let me know bike was ready.
Nice and helpful people
Mary was prompt in picking up my bike and returning it. She also washed all the parts and took pride in neatly wrapping the handlebars with bike tape. She also displayed confidence and knowledge about questions and concerns i had about my bike's needs. I will definitely bring my other bikes to this business for services, tune-ups, and purchases.
I have been a long time patron of John’s Cyclery. Their customer service is unmatched.
Great professional advice, yet always friendly
Mary did a great job answering our questions and helping us pick our first mountain bikes.
Friendly staff and very informative. Would definitely recommend!
I love my Townie bike. Staff was wonderful, helpful and very knowledgeable.
Excellent service! Always comes thru.
John’s Cyclery is the place to go for bike sales and repairs. They always repair my bike quickly and for a fair price. I recently bought a new hybrid bike and Rich, the owner, took the time help me choose the perfect bike. They are professional and honest and I highly recommend them.
Staff was very personable. Service was very timely.
Rich and his team are just absolutely wonderful very knowledgeable very personal not Justin and outdoor customers.
TREK bicycles Is a wonderful product, I just recently purchased my second bike from them this one being an E-Bike It looks well constructed the battery is concealed. I don’t believe you’ll have to worry about any type of issues with this product as some of the electric bikes have had bad batteries, can’t think these guys glad they still in our area and selling wonderful bikes.
Quality products either in stock or will have your item in a day or two & assembled by professional & knowledgeable bike people.
Top of the line products and service after the sale
Helpful. Friendly. Quick service.
Very informative staff and eager to let you take the bikes for a spin.
A pillar of st st. Albans, Johns Cyclery is a must for any enthusiast, beginner and professional alike! Great to have them in the valley!
Thanks for bringing new life to my old bike.
We're loving our bike rack! Easy to order through you & hold it til we were able to get there. Exceptional service with installation & we were very happy we didn't have to figure it out. If in the area again would definitely do business at your shop!
Everyone is very friendly and helpful!
Helpful, informative, prompt service, nice work, and friendly.
Our buying experience was very pleasant. Thanks again!
Great and fast service
Rich has always taken care of my family. We love going to John’s Cyclery!