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Customer Testimonials
In a world where customer service appears to be deteriorating left and right, Sue Lane provided one of the best experiences I have endured in recent memory. We have been anticipating this storm for several days and I conveyed the sense of urgency in filling our liquid propane tank given the likelihood of losing power and that being our only heating source when that happens. In a matter of three days, Sue was able to expedite the re-fill request on Monday, which led to the tank being filled Wednesday morning. As it turns out, we lost power Thursday Morning and have been without it ever since so her timing and prompt action is keeping our family warm as we speak. We are a family of four and have two kids under four, so you can imagine the nerve raking nature of this situation.
I hope others can take note of Sue's dedication to her craft and taking pride in what she does.
Very Grateful,
The Chisholm Family
Great and timely service. Anyone I have talked to by phone is very friendly and helpful. A relaxing and pleasant experience. ☀️☀️☀️☀️
Just started with Downeast for propane for our generators. Everyone has been polite professional and patient. So far, so good .
Helpful on the phone; quick to respond, very dependable!
I think we were well informed about the outages and possible service re-ups
Timely and never waiting! Thanks so much for keeping us warm!
It was thorough, Josh was polite and left the work area very neatly. He listened while I mentioned what was wrong and why we called Downeast. The Clements
Your service people are always great.
Consistency and reliability
Responsive
Prompt and efficient response
Deliver product on time and employees are skilled, efficient and professional.
fair and honest
Employees are empathetic and helpful and respectful. Pricing is very competitive.
Friendly and easy scheduling.
Always a timely response
th e Service Technicians are terrific - prompt, and professional .
Nice people
Smart automated refills.
Fast
Thorough, timely, attentive, professional and respectful.
Been a customer since 1977 & I have been satisfied with the service since that time. I guess you can say we’re loyal customers.
Great customer service! I had moved over from amerigas which were nightmares to deal with. Downeast was so easy and seamless to deal with. Everyone I spoke with was kind and helpful
Very efficient
We like the man that delivered our propane.
Your service and delivery driver, Bob, is extremely helpful and friendly. We were disappointed he would no longer be our delivery person, but the new driver, who we have not met yet, is also doing a great job. Paying my invoices online and your email reminders make everything easy. The fact we can no longer go to our local division in North Conway is disappointing. The employees were a delight to deal with whenever the need arose. Thank you for your service. Name removed
I am fine w/ continuing w/ the propane delivery …
Thank you -
Reliable!
Delivery driver was pleasant and professional. A real asset to DownEast
Appreciate the dependable auto delivery for both fuel oil and propane (generator) as well as the annual maintenance on the burner itself. You area fortunate (and so are we!) in the expertise and caliber of your employees.
I would like to extend a special recognition and appreciation to one of your techs (Wally) who responded to my burner malfunction on Christmas Eve a couple of years ago. He called it just part of the job. I call it going the extra mile. A BIG thank-you!