Customer Testimonials
32 years without problems...
Full service plans
We've been customers with Down East Energy for over 30 years.
Their high quality service and positive customer support are the main reasons why we continue to do business with them.
Everyone is very helpful and pleasant. we know that when we call, we can get help ASAP too.
Have good service and repair and tune-up contract that has been used over the years.
Seamless
You provide a quality product. I also like the capacity you have for remote monitoring the level of propane in the tank---to prevent running out. Since the house is empty in the winter, this monitoring is reassuring and helpful.
At any time I call, the customer service reps are courteous and professional. Solve the need..
Reliable
Good reps visit the house and good reps answer the phone!
Best prices good customer service.
Always very pleasant in the phone when I call.
Service folks are professional and informative
The delivery person was friendly and filled my order without any issues.
Service is great
They satisfied our needs on a particular issue very quickly. We appreciated that
Timely Serbians great prices on our propane budget plan!
The delivery driver gal is wonderful person and does a great job. You need more people like her
Friendly, helpful personnel
Reliability
Dependable delivery. Good price. Not so happy dealing with the billing system being used by Superior Plus Propane.
You deliver our kerosene as needed.
Timely, good service. Thought I have to pay for additional fees such as hazmat and Fuel recovery fees. My neighbors paid same price for no 2 oil but no additional fees, so it costs them less.
They didn’t have Down East’s. I think they have Dead River.
Reasonable office staff in Brunswick. Comfortable to talk with.
Friendly reliable delivery representative.
prompt service. on time oil deliveries friendly and helpful people in the office
I like that you deliver oil in a timely manner anticipating when that tank is getting low. I do wonder why the propane is billed by a different company. I also wonder if the annual maintenance is continued as part of the contract. Name removed
Prompt and reliable
Good service and friendly reps.
Everthing
Very efficient order process. Timely delivery at a very fair price.
I’ve been a customer for years and have always had excellent service.