Customer Testimonials
Customer service
the nice people who answer the phone; the greatly improved web site; your consistently good service
The support on the phone was great and she was able to resolve issue
When i call you answer my inquiry promptly and take care of it.
Reliable and convenient
Very responsive and helpful when call in with an issue.
Always responsive to needs!
Reliability
I like it that when I need service/repair I know you will come and fix it quickly. And also being on automatic delivery with a monthly payment plan makes it easier to budget my bills
Kathleen provided excellent service. She was able to provide history on my account that is not currently available on the new web site.
I was not a fan of the old web site. I'm not sure in it's current iteration that I like it much better.
Emma the manager was also very helpful and informative. Her followup was greatly appreciated.
I have found the customer service reps in the Brunswick office to always provide patient and helpful support.
Thank you.
I've been a customer of Downeast for 20 years, and have never had an issue with anything. Billing, deliveries, customer service, have all been great.
Always have a good service and friendly people
Consistent automatic delivery of propane at a fair per gallon price.
30n years of excellent service.
This sounds "child like" but your "product keeps me warm in the winter and lets me cook
my meals!!
I love the men that deliver your product. They are so kind and pleasant and I enjoy talking
with them and appreciate the danger of their work and their dedication to doing such a
goo!
Friendly & reliable; going on 30+ years 😎
Good service and fair pricing for 20 years.
The service we received on Sept. 1st was promptly and professionally delivered. The service person explained all aspects of the job and proceeded to carry out the work as described. The site was left clean and neat. This service call was promptly scheduled even though it was given on short notice. Many thanks for a job well done.
Hopefully my bill for propane will be taken care of the way it should with employees discount like I was told.
Good service I have.been with downcast for many years
Easy
I’ve been with this company for 40 years. The customer service has always been great. I do miss being able to see the people in the office when making my monthly budget payments and being on a first name basis with the staff.
Talking w/knowledgeable staff when calling
I like the quick responsive customer service. I am very happy with the Service department including their knowledge of the entire system I have and the ability to fix or update any equipment or supplies that I may need. The Customer service was great for a question I had on the website. The Accounting Department was informative when I moved in and needed to figure out balances after purchasing a home and understanding the new account and how it works.
Excellent everything. You are always very responsive and accomadating.
Thank You!
I imagine we can get propane from most any company, but we appreciate prompt telephone customer service and, most especially Scott, our delivery driver
Responsive, timely automatic delivery, pleasant, efficient and professional staff.
I have been a BC&L and DownEast customer for 35 years. They have never failed to providew excellent service.
great service
Good communication techniques.