Customer Testimonials
Timely response to service.
Both are decent. Since Downeast has been purchased by an outside company we will see how we think about it later.
Automatic delivery.!
Really appreciate the timely delivery of our propane. No fuss no muss.
I have been with DownEast Energy, formerly Brunswick Coal and Lumber since 1967.
I have always had reliable Service since that early date, now with 4 Rinnai space heaters and a Hot Water on Demand heater . Add to this my consumption of Propane.
You are incredibly responsive to my every need.
Thank you for leaving slip with amount delivered and owed so I could promptly pay bill.
Hello,
I am giving a 10 due to Sr Management actually reading these reviews. This is the first for me. As you know I had many issues, form lack of communication regarding the change, my credit balance at end of last season, conflicting information if the service plan is a prepaid or included in the budget, letter for budgeted gallons at 200 gallons when my history is 650, my exhaust pipe needing repair. When you deliver K1 instead of #2 in the summer months, well, let's just say I put on my calendar to call Dead River. I truly appreciate Sr Management's attention. Pipe repaired and rate adjusted. Thank you
Quick response when needed
Responded to my request and inquiries, promptly, and completed the necessary task with immediate feedback and receipt.
I had an issue with a pricing contract. Prices went up at the end of the contract - May 1. I requested to the lower price be reinstated - I use a lot of propane- that was granted and reflected in my most recent delivery. However, a May 3rd delivery was not corrected retroactively. I talked to someone in person and thought it was corrected but my account on the website appeared to say otherwise. I complained on this forum and just received a phone call assuring me it was being addressed. I appreciate the call and the explanation. You guys have a new or upgraded system and there will be issues. Thank you for the resolution.
Convenience and friendliness
Excellant customer service.
We just relocated to our address in Brunswick, ME., 2 Chebeague Lane!!
Yesterday we had our first oil delivery. It was an extremely efficient, as well as friendly encounter!!
My husband and I look forward to continued business with you!!
Kind regards,
Name removed and Jim Lyng
The team is awesome!