Customer Testimonials

Quality products. Fast service.

The bike is awesome and quality build,

I love the option to add your personal information about the type of rider you are - it then displays recommendations for the item you are shopping for (ie. saddle) 😊

Prompt service and accessibility to items that may not be in my local store. I would suggest that somehow the data about items ordered is shared with the local store as I prefer supporting them with my business.

Well designed website that was clear and easy to use. I have already told friends!

Knowledge and experience of the staff!

The responsiveness I get from everyone…

The bikes are great and the customer service is on top!!

Informative

Excellent fit and value

It was nice to find what I was looking for. The experience was relatively painless.

I've always been a Trek fan. I initially started being a fan when Lance Armstrong was riding a Trek. In fact that's all I've evered owned is a Trek bicycle. I have a 2001 Trek 2022, a Trek FX 5, and a giant mountain bike which I understand is connected to Trek.

Very easy to find and order what I needed.

Very, very fast to ship.

Had my rear shock bolt. I received it in 3 days and was back on the trails. Thanks

Trek continues to build a relationship with newer riders with offers to compete with other, similar, retailers. In my personal, but limited, experience, Trek's bikes are quality overall, if not missing some configurable build options for a more custom bike fit at purchase. The prices have come down into a more affordable domain since the pademic, and that goes far with my recommendation. Thanks Trek.

Quick and easy

Ease of ordering online and how fast the bike arrived in my local Trek dealer bike shop.

Orders are always to submit and timely shipping

I received my order quickly and being that it is a Christmas gift, I appreciated that very much.

fast service

customer service promptly worked through - delay in delivery. THANK YOU!!

Everything was correct.

Everyone is very polite and knowledgeable.

Professional outlook and overall pleasing experience over the internet.

Have owned Trek products in the past. Great quality.

The online service was great. The items I wanted to purchase, I received clarifying information that did assist with my purchase choice.

Very helpful in resolving the issue ! And expedite the process, Thanks Mary

Good mechanics, good troubleshooting

I love my bike! It was so easy to order through trek bikes and it went straight to my local bike shop to be assembled where they did an excellent job.