Member Testimonials
Very motivating when I see all the people at the Y!
No problems at all with Jorgensen
Everyone is friendly and smiles. The equipment is kept up, always available for questions
and help..
Best part is seeing Jack at the front greeting everyone and by name.
♥️
Staff was very helpful
friendly staff, sauna and steam room and I like the Varity of machines...
the only thing I dont like are the younger guests (high school age) who congregate around the machines and are not using them keeping me from using the machines without asking them if they are finished.
Relaxing atmosphere. Silver sneakers class. Clean facilities.
The Y is well maintained, staffed by friendly people and has the type of machines I like to use.
Friendly staff, clean facilities.
Ease of use of facility, good people to help
Use of track for walking and the sauna
Our Y is friendly and clean!
The facilities in general
The staff is incredibly helpful and friendly. There are a wide variety of things to do, but at 79 I focus on the egym, treadmill, the track , and walking up and down the 2 flights of stairs. I wish I could still shoot baskets and play pickleball.
The place is spotless and the coffee is appreciated. Thanks for all you do. We "winter" in The Villages in Florida and there is no YMCA near us so we use Anytime Fitness but it can't compare to our "Y"
The Jorgensen YMCA in Fort Wayne, Indiana, stands out as a premier facility that offers an outstanding customer service experience. From the moment you walk through the doors, you are greeted with warm smiles and a welcoming atmosphere that sets the tone for your visit. The staff members are not only friendly but also incredibly knowledgeable and eager to assist with any inquiries or needs you may have.
One of the most striking aspects of the Jorgensen YMCA's customer service is the attentiveness of the staff. Whether you're a first-time visitor or a long-time member, the team goes out of their way to ensure you feel valued and supported. They take the time to listen to your concerns and provide personalized solutions, which is a testament to their commitment to excellence. This level of care is particularly evident in the way they handle membership inquiries and program registrations, making the process seamless and stress-free.
The facility itself is impeccably maintained, and the staff's dedication to cleanliness and organization is apparent. The locker rooms, workout areas, and communal spaces are kept in pristine condition, which enhances the overall experience. It's clear that the staff takes pride in their work and strives to create a safe and hygienic environment for all members.
In addition to the exceptional day-to-day interactions, the Jorgensen YMCA offers a wide range of programs and services designed to meet the diverse needs of the community. From fitness classes and personal training to youth sports and senior activities, there is something for everyone. The staff is well-versed in the details of each program and can provide insightful recommendations based on your interests and goals. This personalized approach ensures that you get the most out of your membership and feel supported in your fitness journey.
One of the standout features of the Jorgensen YMCA is the quality of its instructors and trainers. They are not only certified professionals but also passionate about their work. Their enthusiasm is contagious, and they go above and beyond to motivate and inspire participants. Whether you're attending a group fitness class or working one-on-one with a personal trainer, you can expect a high level of expertise and encouragement.
The customer service at the Jorgensen YMCA extends beyond the front desk and fitness floor. The administrative staff is equally impressive, handling billing inquiries, scheduling conflicts, and other administrative tasks with efficiency and courtesy. They are proactive in addressing any issues that arise and work diligently to resolve them promptly. This proactive approach to problem-solving is a key factor in the overall positive experience at the facility.
Another noteworthy aspect of the Jorgensen YMCA's customer service is their commitment to community engagement. The staff actively participates in local events and initiatives, fostering a sense of community and connection among members. They organize and support various charitable activities, which not only benefit the community but also create opportunities for members to get involved and give back. This community-oriented mindset is a defining characteristic of the Jorgensen YMCA and sets it apart from other fitness centers.
The Jorgensen YMCA also excels in its communication with members. They utilize multiple channels, including email, social media, and in-person announcements, to keep members informed about upcoming events, schedule changes, and important updates. This transparent and timely communication ensures that members are always in the loop and can plan their visits accordingly. The staff is also receptive to feedback and actively seeks input from members to continuously improve their services.
In summary, the Jorgensen YMCA in Fort Wayne, Indiana, offers an unparalleled customer service experience. The staff's dedication to creating a welcoming, supportive, and engaging environment is evident in every interaction. From the friendly greetings at the front desk to the expert guidance provided by instructors and trainers, every aspect of the customer service experience is thoughtfully designed to meet the needs of the members. The facility's commitment to cleanliness, community engagement, and transparent communication further enhances the overall experience. Whether you're a fitness enthusiast, a parent looking for youth programs, or a senior seeking social activities, the Jorgensen YMCA is a place where you will feel valued and supported. It is truly a gem in the Fort Wayne community and a model for exceptional customer service.
Wonderful employees, variety of equipment and programs
Good instructors.
I work out 4-5 days a week with a group of friends, we start our mornings at 6am. Most of us don't due classes because our life begins soon as we get home which is around 7:30 - 8am.
Comprehensive fitness facility. Clean. Orderly. Class options for seniors.
I think the facilities are very good, and the staff is always pleasant.
Friendly, helpful, staff!
The coaches are awesome
Friendly people and I love walking on the indoor track.
I really appreciate all the adaptive programs that are available. My daughter loves her lessons and excited to go weekly. She has learned how to close her mouth under water and float.
Getting to know others!
It’s nice and clean and personnel are very friendly.
Lots of programs for seniors!
Kate was incredible with our daughters first attempt at swim
The people that work there are very friendly. Always willing to help.
Love the early morning staff. Very friendly as well as early morning work out people!!!
Excellent facility. Very good trainers. Friendly personnel.
The HIIT instructors are great (Genia and Kelli). Makes for a great workout experience. The facilities are very nice. I travel for work and use YMCAs in the various cities. I've only seen one YMCA that is as nice as Jorgensen (was in Ambler, PA).