Customer Testimonials
Quick, Response
Prompt, friendly service!
Good service and knowledgeable techs.
If you had asked me Thursday morning, January 9th, I would have had to answer your survey with negative comments, concerning your customer service.
You see, we received a propane delivery that morning and the driver topped off our SHOP propane tank that was approximately 65% full and only took about 60 gallons. Less than 20' away is our HOME propane tank, which read 25% full, with a winter storm predicted to arrive the next day, with 2-5" of snow forecasted.
I called the local office and asked why they filled the SHOP propane tank, rather than the HOME propane tank, or why didn't the driver fill both tanks? The lady at the Blairsville office said the "dispatcher" is not a local person and the driver can only fill tanks on his dispatch list! She also informed me that with a 500 gallon tank, reading 25% full I had about 125 gallons left and should feel fortunate, that several customers have run out of propane!!!!
After calling 4 or 5 times during the day of January 9th, I was told that the manager was arranging for the driver to come back out to fill up the HOUSE propane tank, which he did at 4:50PM. I gave the driver a $20.00 tip as a thank you!!
Based on the outcome of my adventure with Freeman Gas, last Thursday, I am satisfied with the customer service I received.
In rural America, Customer Service can be a bit of a challenge. Meaning, people are spread out, and far in between. These Folks make and keep appointments. That’s big.
People friendly. Service prompt. Like being able to pre-pay bill for the year.
I’ve always been treated with respect and everyone is very professional, very prompt with delivery after placing order…
Prompt, timely delivery. Delivery person was very nice.
Fast service. Friendly and knowledgeable staff on phone and in person with delivery.
Customer service is nice prices are competitive
They have a good delivery service.
They know when you need propane, and deliver.
Satisfied with the customer service
Quick professional service from office to service technician to gas delivery.
First, I call and you guys are nice on the phone and send someone out in a timely manner.
Second, the guys you send out are always nice, talk to me for a bit and then back to work! Very professional!
Easy to schedule and easy to pay. Only downside was that I was never notified when you guys were coming.
Always timely and professional!
Got me gas right away when I needed it
Always fast delivery ! That says a lot about a company. Very satisfied customer ! Thank you so much !
Friendly and helpful people at the Blairsville office . Thanks everyone!! Alan
If theres a problem your out same day sometimes within a couple of hours.
Love the service I get from Freeman Gas, hated to hear our driver has quit. Best one we have ever had. He ask for a raise and they offered him 10 cents, what an insult. No Christmas bonus too
They are easy to schedule, prompt and courteous.
Auto delivery so I don’t have to keep up with my propane percentage.
Local and competent.
Personable and professional staff.
The previous owner had your services. Switch over was easy. Safety check was performed on the date that was scheduled. My automatic delivery started on January 2. Very pleased with everything. Thanks.
Your tech Terry that attended was excellent and when he had an issue he went to his colleague Will Yong and together matter was resoved
I stopped to speak with the office staff and found they were very helpful and willing to do everything needed to meet my needs.
The girls in the office in Blairsville are very nice.
Servicemen are efficient and nice.