based on 131 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I enjoy how busy the kids stay and how many outside things they have to do for my 2 boys!
I have written so many times over the years that the folks you have in the gym need to do a better job of reminding members to wipe down the equipment after using it.
Recently they informed me that my bike shoes were not allowed but even though there is nothing in any of the literature that states this and I have worn them in the for the last 4 summers. When I asked him why he was worried about my shoes but does not remind people to clean the equipment that can transmit sickness he looked at me like I was crazy.
My son is in the Adventurers and was there the week of 6/30 which was extremely hot. They spent much of the time outside sitting around (at archery, they had to wait in the heat until 2 other groups finished). When they went inside to cool off, they were told to go back outside since it was a nice day (it was over 90 degrees). My son said there was talk of going on a field trip to a trampoline park but there was no communication to parents all week about when or where. It would have been great to get them out of the heat but they ended up not having a field trip at all. One of the main reasons we did this camp is because the Adventurers are supposed to go on one field trip per week. Again, there was no communication to parents at all about a field trip all week. A field trip should have been planned in advance. This was also an issue last summer when there were weeks that there was no field trip and no communication.
The check in is always chaotic- there shld be one line per book.
On the Monday, the counselors getting name tags is also very chaotic- maybe just hand them out at sign in
There are a couple counselors that just sit and don’t engage in the morning- maybe they’re tired? Some are AMAZING! Aaron and Katie were so great and welcoming to my greenhorn boys- that SHOULD be the standard
My boys talk about how they’ve waited to do ropes course or an activity- but there wasn’t time so they didn’t get to… I don’t dislike it at all, but I had higher expectations for the cost and the size.
Friendly emvronment.
Cleanness
classes it offer.
Beautiful swimming pool.
This is our first year and both my girls are having so much. The counselors are so kind and personable which makes a new experience that much more easy to enjoy
Great programs! Awesome pool! People are friendly and helpful. Love Ed’s Spin class!
Well organized and executed by wonderful people. Kids are enjoying and having fun.
My son is now going for the second year and he loves it. The most important thing for us is his safett and we feel at ease leaving him there.
Provide indoor activities especially during inclement or extremely high temperatures. Allow for indoor bathroom use
IT needs to be renovated…its dark inside even in the womens lockers, definitely needs to be updated, even the Class room downstairs.
Communicate ahead of time and also send out waivers ahead of time. Everything seemed last minute and was not communicated with enough time in advance including pick up after a field trip. Don't plan the fieldtrip the day of when weather isn't great. Would have liked a heads up and luckily we had a swimsuit in bag but I'm sure some kids did not. It would be great if you could Figure out a better system with drop off and pick up as well. it was not very organized and confusing.
My kids are older now and they aren’t enjoying it unfortantly.
Friendly atmosphere. So close and handy great classes.
Everyone on staff was super helpful and kind. My daughter had a lot of fun instantly. Love that there are field trips, too.
Excellent they enjoy the every day activities.
It's a bit expensive.... especially for seniors. Many people have stopped coming because of cost- that used to be covered by their health insurance. Perhaps offering lower price membership for older members ??? Or limited membership to only go to a few classes ???
Staff is great and friendly. Everything is very clean.
It would be nice to have more insight into what our children are doing all day, especially on rainy days. What does the typical daily schedule for their group look like? It would be nice as parents to be informed of who our child's counselor is, especially if they change from week to week. Updates on weekly themes would be great to receive from counselors at pickup or drop off early in the week.
Also, it seems like the information/themes online for Hayes doesn't necessarily match what we now see in the weekly newsletter, instead it seems to be the information for Nonoma. What has changed?
Pickup/drop off times posted online also do not match what is in the newsletter. There just seems to be a lot of written inconsistencies.
My daughter is enjoying the camp so much. We would love to consider signing up next year again. However, pick up and drop off are VERY busy. If you can do 3:30 pick up for younger kids and 4:00 pm pick up for older kids or even earlybird/aftercare. That’s would make a big difference I feel like. No parents have extra 15min to stuck there :(
Better communication
Program schedule with activities and snacks displayed
An app
I feel my boys are getting the full camp experience. Kids should be outside playing, learning new things and making new friends. I like that they get swim lessons as well. This is our 3rd year at camp tepee and will continue to send for as long as they can attend.
I would like to make a comment though about the parking lot though- it really needs to be paved and repaired. Filling in a couple pot holes this year didn’t help.
Fun activities and safe environment!
I feel that we are always treated with respect and everybody is super kind. For the camp, the welcoming crew and the counselors make the time so exciting for my child. She loves coming and loves the counselors and all the activities! Even when I call with questions, I’m always provided guidance.
I feel like my kids are getting the quintessential summer experience! They are swimming, playing games, making new friends, building forts, playing in the stream, the list goes on and on. They come home every day tired and happy.
My son has really enjoyed the Fairfield YMCA. He has fun everyday and loves the counselors. I really like how much there is for him to do - swimming, trips to the beach, field trips!
My boys love this camp! They are going for 8 weeks this summer and every morning they wake up asking if it is a camp day. The staff are amazing and bring so much energy to the program. I am beyond thankful for this camp and everyone who is part of it.
Great for kids and Jennifer organized it really well.. thank you YMCA.
Very organized with drop off and pickup. My son loves all the counselors.
The staff here is absolutely wonderful! They care for every camper and want to ensure everyone is safe and having fun! The kids come home excited and tired from all the action.