The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8418 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 12, 2023 — Rated 5 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

A little expensive and wish there were better packages that included all the digital shots at a reasonable price

Report a concern   January 12, 2023 — Rated 3 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Back grounds was not what I expected. The name of
The school was over the Diploma reading.

Report a concern   January 12, 2023 — Rated 7 out of 10 by D.M. The Grad Team
What could we do to improve?

The flash was too harsh

Report a concern   January 12, 2023 — Rated 10 out of 10 by N.H. The Grad Team
What do you like about our products and services?

The electronic process was quick and easy when receiving digital downloads.

Report a concern   January 12, 2023 — Rated 10 out of 10 by W.C. The Grad Team
What do you like about our products and services?

Very well done

Report a concern   January 12, 2023 — Rated 10 out of 10 by S.N. The Grad Team
What do you like about our products and services?

Promptly sending the pictures

Report a concern   January 12, 2023 — Rated 3 out of 10 by C.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The up close photo is not clear. It looks like the photographer zoomed in from the other photo and printed it out as a close up. It was disappointing after paying so much money.

Report a concern   January 12, 2023 — Rated 10 out of 10 by P.A.S. The Grad Team
What do you like about our products and services?

Pricing and selection

Report a concern   January 12, 2023 — Rated 10 out of 10 by G.R. The Grad Team
What do you like about our products and services?

Quick download digital photos
Website and explanation clear

Report a concern   January 12, 2023 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   January 12, 2023 — Rated 3 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The background practically swallows my student. It looks terrible. You barely see him.

Report a concern   January 12, 2023 — Rated 8 out of 10 by R.F. The Grad Team
What could we do to improve?

This is a monopoly when it comes to official graduation photos. As such, pricing could be a little more fair.

Report a concern   January 12, 2023 — Rated 9 out of 10 by M.L. The Grad Team
What do you like about our products and services?

Yes, very much

Report a concern   January 12, 2023 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

The entire process was easy from start to finish and the photos are absolutely beautiful!

Report a concern   January 12, 2023 — Rated 10 out of 10 by C.Y. The Grad Team
What do you like about our products and services?

Pictures were excellent!

Report a concern   January 12, 2023 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Loved the images

Report a concern   January 12, 2023 — Rated 5 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Wrong pictures

Report a concern   January 12, 2023 — Rated 5 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices too high

Report a concern   January 12, 2023 — Rated 10 out of 10 by H.C. The Grad Team
What do you like about our products and services?

Greta photos!!

Report a concern   January 11, 2023 — Rated 8 out of 10 by A.Z. The Grad Team
What could we do to improve?

Digital photos are expensive

Report a concern   January 9, 2023 — Rated 8 out of 10 by C.P. The Grad Team
What could we do to improve?

You are awesome. If money was excluded, my answer would be a 10. Happy New Year. Again, you are awesome.

Report a concern   January 8, 2023 — Rated 9 out of 10 by G.B. The Grad Team
What do you like about our products and services?

Prints were good overall - good focus, quality paper.

Report a concern   January 8, 2023 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   January 7, 2023 — Rated 10 out of 10 by Z.J. The Grad Team
What do you like about our products and services?

My photos were great

Report a concern   January 7, 2023 — Rated 0 out of 10 by B.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The price was ridiculously expensive, there is no way I would ever recommend someone to pay that price for a digital picture. The absolute only reason we paid was it was our only choice. The quality was nothing spectacular nothing stood out, the background was lame. It could have been way better with more thought to the picture, but it was simple and overpriced. I did expect better for what we paid. We are extremely disappointed

Report a concern   January 6, 2023 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

The graduation plaque was well done. Received a lot of compliments!!!!!

Report a concern   January 6, 2023 — Rated 0 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were bent when they arrived. I filled out form on Grad Ream website and have yet to get a response on how they will rectify the issue.

Report a concern   January 6, 2023 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

Great photographs, processing, selection and delivery.

Report a concern   January 6, 2023 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Great and prompt service

Report a concern   January 6, 2023 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The packaging left he photos seriously bent. A heavier piece of cardboard would be all that’s needed to prevent that from happening.


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