based on 8418 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The photo quality and price paid does not match. Very disappointing. I have attempted multiple times to contact, however I have been unsuccessful.
Pricing is unfair. A student does not make the money you expect them to pay just getting out of college. If anything, the prices should be based on the state you are charging for.
Mediocre photos and too expensive
The photographer captured great pictures of our graduate. The prints came quickly and are good quality.
Pricing. Background options were kind of cheesy.
Photographer managed to capture the joy and pride my daughter exhibited as she received her diploma!
His face is orange in the picture. Disappointing.
my cell photos were better
high prices, bad poses duplicated on backgrounds limited options
packages forced incontinent purchases
The pictures made great memories and they were good pictures.
The photo on stage was really dark on the background only brining light on the graduate and Dr. Walker. I would make the photo brighter all around. Cheaper prices
- photo was wrong person when you first sent it. But you fixed it.
- we got some pretty good pics of our own.
- you offer a good service.
provide tracking or send an email alert
The prices are simply outrageous. You are the only photographers allowed, so you charge what you want. All for the free market, but you’re gouging people because people want photos from significant days. Your inept photographers are not worth a dime, much less the crazy prices you charge. Charge a hundred dollars for just digital copies, insane.
I haven’t received my order yet, so this survey is premature. The poses though we’re very good of our grandson.
Photos arrived damaged. Need to go in better envelope or additional cardboard. Photos did not print out as displayed on site and important medals were cut off. Have an option to download or order all digital. Different package options.
Nice to receive grad pics with son living away from home at college
Nice pics, got them back quickly. No issues
Great photos.
Pictures came out great
easy good pics
The picture selection was good and was easy to pick out just the prints I wanted to order.
Not very professional
The quality of the pictures
Too expensive!!!!!!!!!!!!!!!
Have more package options at a little bit lower prices.
I emailed you twice for a reprint and no response. We don’t want the Trinity University logo at the bottom of the pics. We removed that before we placed our order. The graduate is holding his diploma which already states Trinity University. The additional logo ruins the picture.
I paid over $150 for 6 picture downloads. Yes.... ridiculous. These prices are extremely inflated and take advantage of students and their families who want to capture once-in-a-lifetime moments. The proofs that were provided to order from were extremely low-quality, so the purchaser can't tell if retouching is needed or not. I received my photos and I'm completely dissatisfied with my final product. The photos are much darker than the proofs and you can clearly see gum in my mouth. I would appreciate a response and fair resolution to my concerns.
Photos are unaffordable. The price for a JPEG should be greatly reduced. I bought the cheapest size of photo and scanned it into a JPEG myself. My photos also came water damaged as it was raining on the day of delivery and the photos came in a regular paper envelope. Lastly, the photographer used a close up photo of me with my eyes closed so it was unusable. For the distance photos, it would have been nice if we had been made aware that there would be professional photos being taken of us and where the photographers would be shooting us from. Great concept but poorly executed and over priced.
The picture quality was excellent.
There are so many watermarks on the proofs that it is hard to see what the pictures will look like. I ordered two different pictures, 2 copies of each, and am terribly disappointed in them. I understand wanting to protect your proofs so that individuals cannot download them without paying but the wording transposed on the proofs is too much.