The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8748 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Got some great pictures that I wasn't able to get

Report a concern   June 7, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t like how there was other people in my picture. I just didn’t think it was very professional. There should’ve been some kind of background so that way only me the graduate could be in my photo. I have a lifetime of looking at this picture and seeing other mugs my graduation photo I don’t know. I hate it.

Report a concern   June 7, 2024 — Rated 1 out of 10 by D.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer before I went onstage demanded that I contort my head into this weird downward-facing position. Like, my chin on top of my collarbone. Those photos are beyond awful and weird, and I only hope that they are permanently deleted. The only decent photo of all of them was the one with the president, and that one was so decent that you get a 1 instead of a zero.

Report a concern   June 7, 2024 — Rated 0 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

High prices, and low editing.

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.K. The Grad Team
What do you like about our products and services?

We ordered the plaque and it is BEAUTIFUL! IMPRESSIVE! A perfect display for office or home. LOVE it!!

Report a concern   June 7, 2024 — Rated 6 out of 10 by P.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo quality was not what I expected. I graduated there in ‘88. We were moving targets when our pictures were taken and the pictures were much better. I’m sorry if I hurt anyone’s feelings. I thought they should have been better.

Report a concern   June 7, 2024 — Rated 5 out of 10 by D.F. The Grad Team
How did we disappoint you and what can we do to make things right?

No tracking number email or notification that it shipped via email. Went to website and still no tracking number it just said shipped. No expected date either.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Prices and size selection are really good.

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

Ihad the best most clear photos and it was just lovely once placed in a frame

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Everyone was friendly and helpful. They knew exactly where everything was when asked a question and made sure that the pictures were taken where you liked them!

Report a concern   June 7, 2024 — Rated 0 out of 10 by T.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prices are incredibly expensive, especially on just digital offerings.
Not all people can afford those prices but would still like to have a memory of the day.

Report a concern   June 7, 2024 — Rated 6 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Little expensive

Report a concern   June 7, 2024 — Rated 9 out of 10 by C.T. The Grad Team
What do you like about our products and services?

Quality photos

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

The photos were very good quality. They captured her right as she was receiving her diploma—a great shot. They also took a candid as she was entering the building, which was fun!

Report a concern   June 7, 2024 — Rated 6 out of 10 by Y.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Would like to have 4x6 options for photos and touch ups

Report a concern   June 7, 2024 — Rated 10 out of 10 by K.L.T. The Grad Team
What do you like about our products and services?

The quality is amazing!!!!

Report a concern   June 7, 2024 — Rated 3 out of 10 by M.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Your pricing is extremely high. You take a very special occasion and make a person have to choose a photo because can't afford all the pics that we would like to get! I say you are taking advantage of our feelings

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.T.C. The Grad Team
What do you like about our products and services?

Good, responsive. All the best.

Report a concern   June 7, 2024 — Rated 1 out of 10 by O.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive, especially for new college grads

Report a concern   June 7, 2024 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

The pictures were great and arrived very quickly

Report a concern   June 7, 2024 — Rated 2 out of 10 by R.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were not great. They were taken from a strange angle. Several had my hood over my head or my back turned. There was only one where you could see my face. Pretty expensive for bad pictures. My friends and family did a better job.

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

Fast and easy. Nice photos.

Report a concern   June 7, 2024 — Rated 5 out of 10 by T.O. The Grad Team
How did we disappoint you and what can we do to make things right?

3 mid pictures for nearly $100

Report a concern   June 7, 2024 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Great pictures and customer service.

Report a concern   June 7, 2024 — Rated 7 out of 10 by P.N. The Grad Team
What could we do to improve?

Would like more natural pictures, had 2 daughters graduate KSU, just hate that they have one pose, and you change the backgrounds. Son graduated the next day at GSU, they had photographers many points while receiving a diploma , walking up, on stage and walking down.

Report a concern   June 7, 2024 — Rated 9 out of 10 by K.T. The Grad Team
What do you like about our products and services?

Good quality and timely delivery

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Prompt service!

Report a concern   June 7, 2024 — Rated 1 out of 10 by R.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Love how expensive a jpeg is, especially when the greenscreen isn't all that great!! 😆

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

The photos taken were outstanding

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Fast turn around, great service, beautiful pictures. Thank you!


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