The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8749 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 25, 2024 — Rated 10 out of 10 by P.C. The Grad Team
What do you like about our products and services?

Photos were all very well done and available very quickly. Wish I had known that the photos that were taken while we were walking would also be available
Report a concern   October 25, 2024 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

They were great
Report a concern   October 25, 2024 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

It was a great time and very well planned!! Thank you for everything!

Report a concern   October 25, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

All of the products were very reasonably priced and looked great
Report a concern   October 25, 2024 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Rasy to work with

Report a concern   October 25, 2024 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Easy in the pictures were nice
Report a concern   October 25, 2024 — Rated 10 out of 10 by V.M. The Grad Team
What do you like about our products and services?

Loved every minute

Report a concern   October 25, 2024 — Rated 10 out of 10 by L.M.A.C. The Grad Team
What do you like about our products and services?

Prompt service when I called but not as responsive online
Report a concern   October 25, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Good quality!
Report a concern   October 25, 2024 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

They captured every moment of graduation. Seeing my pictures afterwards truly felt honoring.
Report a concern   October 25, 2024 — Rated 7 out of 10 by D.W. The Grad Team
What could we do to improve?

The subject in the picture (the graduate) is NOT centered? Not sure if it is an editing issue or the camera got moved during the photo session.

Report a concern   October 25, 2024 — Rated 9 out of 10 by M.D. The Grad Team
What do you like about our products and services?

The speed of service
Report a concern   October 25, 2024 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Great photos

Report a concern   October 25, 2024 — Rated 10 out of 10 by J.A.V. The Grad Team
What do you like about our products and services?

Photo
Report a concern   October 25, 2024 — Rated 5 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent a message indicating the close up was cropped too much. I sent a message with no reply. I had to pay to reorder another picture.

Report a concern   October 25, 2024 — Rated 8 out of 10 by L.T. The Grad Team
What could we do to improve?

Have it when cooler weather if was very hot and alot walking around the building

Report a concern   October 25, 2024 — Rated 10 out of 10 by P.P. The Grad Team
What do you like about our products and services?

Beautiful quality!
Report a concern   October 25, 2024 — Rated 10 out of 10 by W.R. The Grad Team
What do you like about our products and services?

Everything was well put together

Report a concern   October 25, 2024 — Rated 7 out of 10 by L.P. The Grad Team
What could we do to improve?

I paid to have the negative the proof touched up to reduce shine. This was not done !
Report a concern   October 24, 2024 — Rated 5 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were shipped in a thin envelope and arrived slightly bent.

Report a concern   October 24, 2024 — Rated 8 out of 10 by K.I. The Grad Team
What could we do to improve?

Photos were okay
Report a concern   October 23, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Good pictures, only thing I would say is most of the backgrounds used in the photos blended in to much with the graduation gown and cap.

Report a concern   October 18, 2024 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

Quality

Report a concern   October 18, 2024 — Rated 9 out of 10 by L.A. The Grad Team
What do you like about our products and services?

I’m happy with how fast they got here and I love the pictures but the prices are so high!

Report a concern   October 18, 2024 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid over 100.00 for 3 pictures and only for them to be downloadable. I sent a email and requested a form from the company to even be able to print them off at a local store so I could have them. No response from your company and for 110.00, for 3 pictures- I would think you would do better business. Very disappointed.

Report a concern   October 18, 2024 — Rated 10 out of 10 by A.Z. The Grad Team
What do you like about our products and services?

Vicki Gray was amazing and helped me track down my headshot. I also ordered a print from commencement and the quality is great.

Report a concern   October 18, 2024 — Rated 9 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Easy
Report a concern   October 18, 2024 — Rated 0 out of 10 by D.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

My son's photo receiving his diploma was completely out of focus. Very disappointing.

Report a concern   October 18, 2024 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Pictures were delivered as expected

Report a concern   October 18, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

First batch of phots came creased from the shipper. They sent a new batch no questions asked. Much appreciated!!

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