The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 8, 2024 — Rated 1 out of 10 by H.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were okay at best and unreasonably expensive. Literally capitalizing off the biggest moments of our lives. These are obviously the only good shots we will get of the moment so we almost have no choice but to pay it if we want to commemorate the memory. Lower the prices and my rating would likely be higher.

Report a concern   June 7, 2024 — Rated 10 out of 10 by N.T. The Grad Team
What do you like about our products and services?

Exc

Report a concern   June 7, 2024 — Rated 0 out of 10 by K.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Horrible web interface, not user friendly and even not optimized for mobile devices. Also received the wrong prints.

Report a concern   June 7, 2024 — Rated 10 out of 10 by G.R. The Grad Team
What do you like about our products and services?

I love having a really really good picture of my kid right before his big moment

Report a concern   June 7, 2024 — Rated 9 out of 10 by S.C. The Grad Team
What do you like about our products and services?

I liked the choices of photos available

Report a concern   June 7, 2024 — Rated 8 out of 10 by B.A.R. The Grad Team
What could we do to improve?

The images taken are not optimal. More candid than official. At least that was the case with our pictures.

Report a concern   June 7, 2024 — Rated 10 out of 10 by G.B. The Grad Team
What do you like about our products and services?

Fast service. Plus, there was a problem with my original order (the post office bent them). I reported the problem and replacements were delivered in quick fashion.

I feel you did an excellent job taking the pictures as well. They were good quality photos especially owing to the volume of photos taken a graduation and the time constraints placed on the operation.

Report a concern   June 7, 2024 — Rated 9 out of 10 by J.P. The Grad Team
What do you like about our products and services?

They were able to get the pictures of my son receiving his diploma. I wasn’t able to get these I tunes so it’s nice to have

Report a concern   June 7, 2024 — Rated 1 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

All of her pictures were blurry. I could took better pictures from my seat. For such an important impowering personal moment for my daughter she cannot do over, I am very disappointed. The pictures cost entirely too much for the quality of photos I received.

Report a concern   June 7, 2024 — Rated 10 out of 10 by T.W. The Grad Team
What do you like about our products and services?

Very easy. Quick. Great pictures

Report a concern   June 7, 2024 — Rated 3 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn't like the pushy emails showing the prices were going up within a week. Poor sales tactic when family are in town and graduates can't sit down and review without worrying about how much the prices will increase.

Report a concern   June 7, 2024 — Rated 5 out of 10 by A.P.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pricing is high for the quality and type of photos offered. For example, a photo of a subject was pasted onto several backgrounds, none of which were appropriate for the event, realistic-looking, or appealing. In addition, limited poses were offered at incredibly high prices.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.J.S. The Grad Team
What do you like about our products and services?

They were great pictures. I also received them very quickly.

Report a concern   June 7, 2024 — Rated 0 out of 10 by L.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos your team captured of me were not very good and they were ridiculously expensive. The photos from. MY associates degree were so much better and more affordable. I do not recommend your team.

Report a concern   June 7, 2024 — Rated 0 out of 10 by S.F. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures are blurry

Report a concern   June 7, 2024 — Rated 3 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Price is high wirh very few options. The few pictures provides were burry.

Report a concern   June 7, 2024 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 7, 2024 — Rated 9 out of 10 by R.K.B. The Grad Team
What do you like about our products and services?

It was easy to order and received promptly. Facial area on photo is slightly blurry, or would have scored 10. But is acceptable.

Report a concern   June 7, 2024 — Rated 10 out of 10 by F.G. The Grad Team
What do you like about our products and services?

Good prices and quality

Report a concern   June 7, 2024 — Rated 2 out of 10 by S.D.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Half my pictures are someone else and I was disappointed with options.

Report a concern   June 7, 2024 — Rated 9 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Quality
Options
Price

Report a concern   June 7, 2024 — Rated 5 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Cost!

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.B.D. The Grad Team
What do you like about our products and services?

Easy and the photos were great

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Quick service. Friendly photographer.

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   June 7, 2024 — Rated 9 out of 10 by P.D. The Grad Team
What do you like about our products and services?

Beautiful pictures

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

The photo was nice I love it

Report a concern   June 7, 2024 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

I love how the pictures turned out

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

I thought the entire way the photos, graduates name on the screen, etc, was excellent! Photos came promptly.

Report a concern   June 7, 2024 — Rated 10 out of 10 by F.C. The Grad Team
What do you like about our products and services?

Fast delivery


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