based on 4303 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very expensive. Lots of upcharges on top of an already expensive photo (ex. 3 levels of expensive charges for touchups, two options to select online and third unlisted more expensive level. When I asked about stray hair removal — which was a more expensive option I had already paid for at $19 per picture—actually said “stray hair removal”— but they determined there was too many stray hairs and just didn’t do it until I called and they said if I wanted it then I would have to pay $25 per photo). It is a racket —- strictly to make money and do not care about customer satisfaction. I had to ask to refund my money on the photos that I paid for touchups that weren’t done — and they wouldn’t do any touchups or the stray hair removal unless I paid extra. I was disappointed in the photos and customer service. Given they were the only professional pictures taken, I felt like I had no choice but to take what was offered and cut my losses further.
Easy and wuick
Easy to view and order
I mean, it was nice that they were available. It didn’t take too long to receive.
They look nice and they were delivered quickly
The quality of the photo is not great. The quality of the print is not great. Always hopeful to get a print that looks better than one from the local CVS. I even got the better print. Just doesn't look nice.
Nice quality and ease of purchase
The photos were very clear and I received them very quickly !
Very easy and pictures were great
easy to order and quick delivery
Quick. Easily accessible. Reasonably priced. Pics available FOREVER.
We had an issue with our photos delivery. Your customer service was excellent and promptly provided new photos to replace the damaged photos. The photos themselves were well done, colorful and beautiful. Thank you so much
Pictures looked great! Very affordable prices, and came pretty quick. Easy to order too!
Last year we didn’t pay for our photos and this year we had to pay for everything.
The price was a lot higher than expected
Outrageous prices. Over $60 for a link to an on line photo??!!
Good picture
The photo was rushed and the person was not in focus.
Care of customer
Thank-you first off, for giving us the opportunity to purchase these pictures of our son’s graduation from medical school! Beautiful memories of his momentous occasion! I was surprised by also finding a family group picture that one of your photographers had taken for us! Not sure how you’re able to get all the pictures to the right person… face recognition? But, thank-you to the photographer who took our picture as well! It’s so nice to be able to choose a picture package that works for your own family! And, it’s nice to add extras if needed! Thank-you, again!
Quick turnaround, variety of backgrounds
These were extremely expensive for the quality and even after I decided to pay for them, one of the 8x10 close up images came to us with half of his diploma cut off. We were very disappointed.
Quick and easy.
Fast efficient easy to use website and the photos were nicely done
I chose no writing on the photo because I thought the university seal would be on the photo. I was shocked to receive a photo with the seal photoshopped off. It's fine. I was just really shocked.
Only a few photos were taken, and the moments captured were unflattering and not well-timed.
Product arrived quickly
Too expensive.
Easy to order