based on 4040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I felt the quality was not even as good as my phone camera. A bit “grainy”.
Pictures were very nice quality, delivered much faster than expected.
Easy to use, but not cheap!
Photos need to be better. Kids were rushed and weren't posed right.
Not more photos
Only single photo edited into 10 photos omg
Out of 20-25 photos first 10 are same from next 10 only 2 is perfect so if I want to take 2 photos it’s very high price where if I take 10 photos it’s 200 means just 20 per single photo how come there is no worth of taking 10 where only 2 is perfect that’s the reason most of us friends not took it
You should keep more stuffs to take more photos or allow our friends/family members till stage to take our pics
Thank you
How fast the delivery was and how great the photos are
The quick ship time!
Very beautiful finish on the photos!
Sever wrinkles from being rolled. I’m going to have to take it somewhere to see if it can be mounted on a board to smooth out the wrinkles
Lower your prices for digital photos
My photo plaque was just as pictured and arrived with plenty of time for Christmas!
The difference between the 2 photos of my kids... Not sure if the school used different cameras or the photo shop used different materials but I'm pretty disappointed with the 2024 photo. Poor quality. :/ The 2023 one is fantastic.
Nice professional pictures!
I was disappointed by the low-quality envelope the photos were shipped in. There was little protection from them being bent. For how expensive these were, I expected much much better
The picture you guys took was outstanding! There was a problem with one of my photos being damaged in shipping, and you guys fixed it immediately and replaced it! In the future, though, I would cover both pictures just to save you guys time and money as well! But great job and I loved loved loved your Customer service
Once I figured out what I wanted it was easy place my order.
I think the picture is great, however the price for an 8x10 was high. Shipping took a long time also.
Look great! Customer service responded to email very quickly! Shipping was faster than I expected especially around the holiday!
The photo and plaque look nice, the packaging smells like a dirty ashtray
Photos were great and fast delivery
I never received my photos within 72 hours after purchase as stated.
Please resend as I purchased the digital copies.
Receipt: 11/20/24 at 5:35 pm EST
PIN:Phone number removed
OrderID: VGPhone number removed2
My contact is below
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Phone: Phone number removed
1st Email: Email address removed
2nd email: Email address removed
The staff member I worked with was amazing! The touched up pictures turned out great! Thank you!
Easy to order, photo arrived safely, thank you for taking care to package flat.
The photo is blurry. We have to order again and hope what we get is not blurry.
After roughly 6 months of no photos, I went to my bank statements and saw that the check had been cashed not too long after writing it. I then call and find out that the pictures weren't sent because I provided no e-mail? You cashed the check but did not send any pictures? No attempt was made to contact me. (You had an address) if I hadn't contacted you, you would have had my money and I no pictures. What would you do with somebody who for whatever reason didn't have a computer? Would that person not be able to get pictures from you? I rarely give out my e-mail as I don't want to be bombarded with whatever I will now get ad nauseum as advertisements. Up till now the people I have dealt with have been respectful of my not providing e-mail with transactions. The photos were nice, thank you.
The numerous pictures taken
Good quality pictures
Clear nice photos
Photos were bent when I received them. Could use better packaging when mailing.
Need more photo package options. Had to pay for 10 photos when didnt even have 10 of me (had 9 i believe).
For the cost being charged the frame could be better quality.