Customer Testimonials
Great service!
Dependable.
Friendly delivery team and great prices. Their delivery trucks are well maintained, especially prepared for rough Vermont winters, with new tires and safety equipment for snowy roads and driveways.
Very reliable and responsive.
Prompt
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I like your fuel monitoring system and timely deliveries. Thank you
the services fair price
Auto fills and second added tank and decent prices. What is not to like!
I ordered gas you delivered gas. Everything is fine.
I find service is good and dependable however it makes no senxe to me that they only fill one of the tanks on my orioerty and have to return a few days later to fill the other tank. Both tanks can be filled on one visit without having to move the truck an in ?!?
Automatic refills
Requested service was quick
Setting up a new account with Osterman/Superior Plus Propane was supposed to be quick and easy. Then the Accounting Dept complicated the transition to a new account.
I voiced a complaint to Lisa in Customer Service. She recruited Ray, the District Manager, to weigh in on the problem. Both of them took my issue to senior management, and a resolution was quickly found. Without Lisa and Ray, I would have found another propane supplier. They proved to me that, in fact, Osterman/Superior Propane does have a soul and is aware that their customers are human.
I also want to offer a shout-out about Christian, the leak detection serviceman, who was my first contact with Superior Plus Propane. He was great and taught me a lot about tanks and the pressure regulation of propane. He quickly noted the main stem entering our old tank was heavily corroded. He entertained me with his 'frog spit' technique of verifying the leak. He's the kind of guy who knows his job inside out. He checked the line from the tank to the house and the secondary pressure regulator. In essence, he said, you can't let the discovery of a leak at the tank give you false confidence that the 'found' leak was the only leak. He checked everything. Thanks to the help of multiple departments, I'm staying with Superior Plus Propane.
Great service and people that I've a chance to interact. Very efficient.
I don't have any specific ideas -- I think you're doing a great job.
friendly professional service
Prompt service went out of their way to ge me a delivery when I ran out of propane
Usually when I call, a human answers the phone.
Responsive and dependable
We love Osterman! Always reliable :)
courteous driver. on time delivery
the device is great, the drivers are friendly and professional. just need to work on better pricing for customers like me that pay the same week of delivery.
Reliable
I appreciate the way they value me as a customer whether it be big or small services. They are understanding with whatever situation is going on at the time and will work with you for a solution.
Too many times the other companies shut me off because I only have propane for hot water and they felt I wasnt worth their time or trouble.
No hassle just good service.
Very professional worked in a timely manner.
easy tp mske the appointment and no problem with the delivery. We were away from home when the delivery was made and never realized it was here until I got this request for the survey. In the past there has been a bill left on the doorknob but I guess that system has changed.
quality, attention, professionalism, ease, cost
My local customer service people are very good