Customer Testimonials
Prompt service but unfortunately the automated service is a very lengthy process that is annoying
Always on time with refills. Reasonable prices.
Fast and courteous service, and delivery
I've been using Allen and Mathewson for many, many years. Their service is top notch.
Recent issues with communication.
Slow response times create difficulties.
Propane tank monitors are not fool proof and can create a string of problems.
Going forward, I must say that SUPERIOR Allen and Matheson have some very professional and knowledgeable personnel who care about their customers.
Again, faster responses to phone messages & emails are Paramount !
Dependable
Quality of your people; they went above and beyond in the installation of our new tank.
I'm not sure who Allen & Mathewson is. Is this another name for Roy Brothers/Superior Plus Propane?
Always responds
I feel so secure in knowing that my fuel is monitored so succinctly by this company it is an assurance that trust in this service is safe guarded.
Dependable and professional.
Prompt service, like being able to both order fuel and pay invoice online. Friendly driver.
Oil deliveries arrive promptly. I am away for the winter so am relieved not to have to think about how much oil is in my tank
I like that you have multiple products
Keep up the excellent work.
service is spot on
Driver was excepptionaly nice and courteous. thank you.
Allen and Mathewson goes out of their way to help their customers. They have been kind enough to do so more than once. We appreciate how helpful they have been.
Always dependable and timely. Never a concerned about receiving prompt service.
Very efficient
I have always found your service to be excellent. Staff is cooperative and helpful and it is a pleasure doing business with you.
I do have one request. Would it be possible to receive my fill ups when my fuel is about half empty rather than two thirds? My husband and I are on fixed incomes and it would be easier for us to pay for 150 gallons than 230 or so.
Thank you.
As far as delivery itself, it is great. Drivers are very good. However, trying to get someone at Roy Bros to answer their phone is impossible. I recently called for oil and it took 2 days … they put me on hold each time and I gave up waiting each time after 10 minutes. I left my number and they finally called back and said it would be 7 days for delivery. That was on Nov 6. 7 days later, no oil so on Friday, 8 days later, I tried calling but went through the same thing … put on hold twice, and had to wait for someone to call me back. Then I was told I’d have to wait until Sunday, 11/16 for delivery. Waiting 10 days for oil, when tank was down to 3/8 full is not acceptable. I’ve been with Roy Bros for at least 40 years, am a senior citizen, and find this unacceptable.
I will be looking for a new oil delivery company if this happens once more.
Great staff, easy to work with, reliable.
The staff are very helpful and courteous.
Allways there with my propane
Everything except my inability to connect two tanks into ice account AND being charged $100 on the one with limited use ignoring the $50 or so already paid in that year
Excellent customer service from the office personnel. I may switch my entire account to you!
Please send the bill for this week's propane delivery!
Thank you!
Very responsive to a propane fill.
Person that comes works hard putting my deer fence up and trimming the shrubs. He is polite and congenial. Cleans up scraps and takes them away.
Drivers are nice and people in the office are courteous