Customer Testimonials
Customer Service can be a very difficult job as often the people calling in are angry, rude, and downright nasty, even though they know that the person they're talking to had nothing to with their problem. So, when I have to call, I especially appreciate it when customer service is kind and friendly. Mostly though, honesty is very important to me, even if the information is going to be "bad news" and when they simply don't know. I hate it when someone makes up stuff because they don't know the answer. Just tell me you don't know. Simple. The woman I spoke to was friendly, kind and well informed. She made me feel much better about the situation.
Fast phone service and informative person talking.
Very reliable delivery and professional staff. Thank you, Allen and Mathewson, for years of service.
quick and efficient
Propane and oil delivery
Good service always on schedule
I’m definitely happy sticking with your company! Last year and into early this year, we had some ups and downs diagnosing a few issues with my burner and system, but after the last service call everything has been great. I deliberately held off on a tune up this fall because I didn’t want to jinx anything. Perhaps I should revisit that thought! In any event, I appreciate the consistent deliveries of the right fuel (I have relatives that are having issues with their heat due to being given biofuel). Paying through the fuel portal is a great convenience too. Thanks.
Nice Job
Very prompt service
Consistent and timely delivery. In six years never had to call for a delivery.
I like the fact that y’all fill the tank without me having to ask for you to do it.
They have been servicing and delivering propane to me for the last twenty years. The office staff has always been supportive and helpful when emergencies have occurred. I am grateful for their professionalism and help over the years.
Pat Gould
Good custmee service and timely delivery
Initially I was very happy with the experience and would have given an 10 but I waiting on hold for over 40 minutes with no heat on the second floor on my house and the tech. broke a few tiles in off in my laundry room; when asked how they were going to get fixed, all he said was that they tried to be careful when moving the dryer.
I always get great customer service and a helpful and friendly person to talk to when I call.
Dependable
Very nice and polite staff. Patient with payments when things are rough. And prompt delivery
Secretaries work with you and get the job done in a timely manner
Great folks and service. Always easy to chat with and they communicate clearly and effectively.
Any time I have called, the company has been responsive. In 13 years, we have always had timely deliveries, and we have never run out of propane.
Easy to renew fuel delivery contract. Hassle-free fuel delivery. Competitive pricing.
Documentation on my delivery was prompt and understandable
Prompt and courteous service.
Great customer service.
Anytime I call they are very responsive and are able to accommodate my request. Their prices are fair and they are reliable.
You deliver on time. Your office staff is always polite and helpful. You have a budget program.
Keeps track of propane level and refills as needed - very reassuring.
Emergency delivery coverage is excellent.
Propane deliveries are so professional !
Auto delivery, budgeted monthly, prompt
friendly service technicians, very pleased
with Superior-Allen-Mathewson.
We really are grateful for your concern and help with our empty fuel tank emergency the night before Thanksgiving. First Mary at Propane Supreme, then Nathan at Allen and Mathewson, took our family's plight seriously, and promptly arranged for Dave to come out and deliver oil at supper time that night. Heartfelt thanks to you all